Support contract for Fortinet firewalls for the wired network

Université Laval is seeking a support contract for its Fortinet firewalls within its wired network infrastructure. This tender falls under category S4, Information processing and related telecommunications services, specifically focusing on the maintenance of computer hardware and technical support. The procurement method is an open call for tenders (Avis d’appel d’offres). The contracting authority is Université Laval. The primary objective of this contract is to ensure the optimal performance, security, and reliability of the university's Fortinet firewall systems. This will involve providing comprehensive technical support, including but not limited to, troubleshooting, software updates, firmware management, security patching, configuration assistance, and potentially hardware replacement or repair. The scope of services is critical for maintaining the integrity and security of Université Laval's network against evolving cyber threats. Bidders are expected to possess deep expertise in Fortinet technologies and demonstrate a proven track record in providing similar support services to large organizations. The contract will likely specify response times, service availability (e.g., 24/7 support), and the level of technical assistance required. This procurement is essential for safeguarding the university's sensitive data and ensuring uninterrupted network operations for its academic and administrative functions.

This is a services contract in the governance and public administration sector. Located in Canada, North America, this opportunity is open to firms and consortiums.

Published through Quebec SEAO, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.