Contracting of a specialized company, approved by Whatsapp Business API, for the supply of a Multichannel Digital Service System (Omnichannel) enabling the implementation of human and automated customer service with Artificial Intelligence, in a Software as a Service (SaaS) model, for a period of 24 months, including Implementation, Training, Technical Assistance, Applications, and official messaging provider, according to conditions set forth in the Tender Document and its annexes.

This tender seeks to contract a specialized company, approved by Whatsapp Business API, to provide a Multichannel Digital Service System (Omnichannel). This system will integrate human and automated customer service, leveraging Artificial Intelligence (AI). The service will be delivered under a Software as a Service (SaaS) model for a duration of 24 months. The contract includes implementation, training, technical assistance, applications, and the provision of an official messaging service. The objective is to modernize and enhance customer service operations for the Conselho Regional de Enfermagem do Rio Grande do Sul (COREN-RS), enabling more efficient and responsive communication with its stakeholders. The procurement will be conducted through an electronic auction. Interested parties can find detailed conditions in the Tender Document and its annexes, with contact information for inquiries provided. Further details on clarifications and challenges are available via the Comprasnet link.

This is a supplies contract in the information and communication technology sector, with a focus on Cloud Services, artificial intelligence and IT support. Located in Brazil, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of BRL 99,106.

Published through Brazil PNCP, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the information and communication technology sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. This contract has already been awarded. The information is published for transparency and market intelligence purposes.