Contracting of a tool for WhatsApp customer service.

The Regional Council of Physiotherapy and Occupational Therapy is seeking to contract a software tool or platform specifically designed for customer service via WhatsApp. This procurement aims to enhance communication channels with its members and stakeholders, providing a more efficient and accessible means of support and information dissemination. The service will likely involve features such as automated responses, query management, and potentially integration with other systems. The bidding process will be conducted electronically, following the procedures outlined in the tender documents. The council is looking for a reliable and effective solution to manage its WhatsApp communications, improve response times, and enhance overall user experience. This initiative reflects a commitment to modernizing communication strategies and improving service delivery through digital channels.

This is a services contract in the general supplies sector. Located in Brazil, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of BRL 25,498.

Published through PNCP Bahia, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.