Tenders/Procurement of a technological tool, in SaaS modality, for integrated management of the public sector's relationship with citizens and companies, comprising, among others, the following modules: • Centralized and enriched registration of individuals and legal entities; • Multichannel communication; (email, SMS, WhatsApp); • Automated and humanized virtual assistance; • Official electronic domicile with Gov.br integration; • Metrics dashboard, reports, and performance indicators.

Awarded🇧🇷BrazilServices

Procurement of a technological tool, in SaaS modality, for integrated management of the public sector's relationship with citizens and companies, comprising, among others, the following modules: • Centralized and enriched registration of individuals and legal entities; • Multichannel communication; (email, SMS, WhatsApp); • Automated and humanized virtual assistance; • Official electronic domicile with Gov.br integration; • Metrics dashboard, reports, and performance indicators.

Auto-translated from Portuguese

Original title: Contratação de ferramenta tecnológica, na modalidade SaaS destinada à gestão integrada do relacionamento do setor público com os cidadãos e empresas, compreendendo, entre outros, os seguintes módulos: • Cadastro centralizado e enriquecido de pessoas físicas e jurídicas; • Comunicação multicanal; (e-mail, SMS, WhatsApp); • Atendimento virtual automatizado e humanizado; • Domicílio eletrônico oficial com integração ao Gov.br; • Painel de métricas, relatórios e indicadores de desempenho.

MUNICIPIO DE CACHOEIRAS DE MACACU

Published: May 13, 2026

Updated: May 27, 2026

Source: brazil_pncp

This tender has been awarded

Awarded to MUOVE BRASIL SA — R$179,837

Browse open Information & Communication Technology tenders in Brazil

About This Opportunity

This is a services contract in the information and communication technology and governance and public administration sectors, with a focus on Cloud Services. Located in Brazil, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of BRL 179,837.

Published through Brazil PNCP, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Original language: Portuguese

Contratação de ferramenta tecnológica, na modalidade SaaS destinada à gestão integrada do relacionamento do setor público com os cidadãos e empresas, compreendendo, entre outros, os seguintes módulos:
• Cadastro centralizado e enriquecido de pessoas físicas e jurídicas;
• Comunicação multicanal; (e-mail, SMS, WhatsApp);
• Atendimento virtual automatizado e humanizado;
• Domicílio eletrônico oficial com integração ao Gov.br;
• Painel de métricas, relatórios e indicadores de desempenho.

Órgão contratante: MUNICIPIO DE CACHOEIRAS DE MACACU

Localização: Cachoeiras de Macacu, Rio de Janeiro

Unidade: MUNICIPIO DE CACHOEIRAS DE MACACU - RJ

Modalidade: Inexigibilidade

Processo: 998/2026

Número da compra: IL 6

Amparo legal: Lei 14.133/2021, Art. 74, I — Inexigibilidade de Licitação: aquisição de materiais, de equipamentos ou de gêneros ou contratação de serviços que só possam ser fornecidos por produtor, empresa ou representante comercial exclusivos

Valor total estimado: R$ 179,837.04

Valor total homologado: R$ 179,837.04

Data provenance

This notice is sourced from Brazil PNCP and was originally published on May 13, 2026. Last refreshed today. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About MUNICIPIO DE CACHOEIRAS DE MACACU

MUNICIPIO DE CACHOEIRAS DE MACACU has issued 5 procurement notices on BidsFactory, including 1 currently open and 2 awarded contracts. Activity concentrates in Governance & Public Administration, Construction & Civil Works, and Information & Communication Technology. All notices are published for Brazil. Notices are distributed via PNCP Rio de Janeiro and Brazil PNCP. Most recent publication: May 14, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

MUOVE BRASIL SA was awarded the contract for R$179,837. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in Brazil. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit Brazil PNCP to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to MUOVE BRASIL SA. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by MUNICIPIO DE CACHOEIRAS DE MACACU in Brazil. The authority is responsible for evaluating bids, awarding the contract, and managing performance.