Hiring of Maintenance Services for the Service System in Use by MVFX
About This Opportunity
TranslatedThis tender involves the hiring of maintenance services for the service system currently utilized by MVFX. The objective is to ensure the continuous and efficient operation of the system, which is critical for the organization’s service delivery. Key requirements for bidders may include experience in maintaining similar systems, technical expertise, and the ability to provide timely support and updates. The location for the provision of these services is not specified, but it is implied that the services will be delivered in accordance with MVFX's operational needs. The tender is open to qualified service providers who can demonstrate their capability to meet the outlined requirements. Interested parties are encouraged to review the tender documents thoroughly to understand the scope of work, submission deadlines, and evaluation criteria. This opportunity is significant for firms specializing in IT service maintenance, particularly those with a focus on service systems. The successful bidder will play a crucial role in enhancing the operational efficiency of MVFX's service delivery framework.
This is a services contract in the information and communication technology and media and communication sectors. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 9,861.
Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: PortugueseThe tender titled "Contratação de Serviços de Manutenção do Sistema de Atendimento em uso pelo MVFX" pertains to the procurement of maintenance services for the customer service system utilized by MVFX, a key entity in Portugal. This initiative is part of the broader efforts by public authorities to ensure the efficiency and reliability of essential service systems, which are crucial for effective communication and engagement with the public.
The contracting authority, while not explicitly named in the available information, operates within the framework of public sector procurement in Portugal, adhering to regulations that ensure transparency, competitiveness, and value for public funds. The maintenance services sought are expected to cover regular upkeep, troubleshooting, and any necessary updates or enhancements to the existing customer service system, thereby ensuring its optimal performance.
Typical requirements for this type of tender may include the demonstration of relevant experience in providing similar maintenance services, the availability of qualified personnel, and the capacity to respond promptly to service requests. Bidders might also be expected to outline their approach to maintaining system integrity and minimizing downtime, ensuring seamless service delivery to users.
This tender presents an opportunity for service providers with expertise in information technology and customer service systems to engage with the Portuguese public sector, contributing to the enhancement of service quality for citizens. The centralization of procurement information through the Portal BASE facilitates access for interested parties, promoting an inclusive bidding process.
Data provenance
This notice is sourced from base_gov_pt and was originally published on February 18, 2026. Last refreshed 8 days ago. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Município de Vila Franca de Xira
Município de Vila Franca de Xira has issued 156 procurement notices on BidsFactory, including 2 currently open and 117 awarded contracts. Activity concentrates in General Supplies & Services, Urban Development & Housing, and Environment & Climate. All notices are published for Portugal. Notices are distributed via base_gov_pt and TED - Tenders Electronic Daily (EU). Most recent publication: June 18, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to ATTENDSYS - SOLUÇÕES GLOBAIS DE ATENDIMENTO, UNIPESSOAL, LDA. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Município de Vila Franca de Xira in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
What is the estimated budget?
The estimated contract value is Up to €9,861. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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