Tenders/Contracting of services for the operation of Customer Information and Support (Level 1) of ICEX

Contracting of services for the operation of Customer Information and Support (Level 1) of ICEX

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Original title: Contratación de los servicios para el funcionamiento de Información y Atención al Cliente (Nivel 1) de ICEX para la prestación de los servicios de atención multicanal reactiva, atención personalizada proactiva y canal de telemarketing, con el objetivo de ofrecer atención, información, asesoramiento personalizado y fidelizar a empresas en el ámbito de la internacionalización empresarial.

Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E.

Published: Feb 23, 2026

Updated: Jul 21, 2026

Source: PLACSP - Plataforma de Contratación del Sector Público

This tender is closed

The submission deadline for this tender has passed. It is no longer accepting bids.

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About This Opportunity

Translated

The tender involves the contracting of services for the operation of Customer Information and Support (Level 1) at ICEX, aimed at providing reactive multichannel support, proactive personalized assistance, and telemarketing services. The primary objective is to offer attention, information, personalized advice, and to build loyalty among companies in the realm of international business expansion. This contract falls under the category of services and is associated with various CPV codes, including 79342320 for customer support services, 79342100 for direct marketing services, 79342310 for customer survey services, and 79400000 for commercial consultancy and management services. The execution location for this contract is Madrid, Spain. The procurement process will follow the ordinary procedure as per the internal contracting regulations of ICEX España Exportación e Inversiones. The total budget allocated for this project is €3,469,730.88, and it is financed by the European Regional Development Fund. The contracting authority is the Board of Directors of ICEX España Exportación e Inversiones, E.P.E. This tender is categorized under other public sector entities, specifically state-owned companies, foundations, and consortia, linked to the Ministry of Economy, Trade and Industry.

This is a consulting contract in the governance and public administration sector. Located in Spain, Europe, this opportunity is open to firms and consortiums.

Published through PLACSP - Plataforma de Contratación del Sector Público, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the governance and public administration sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage.

Description

Original language: Spanish

Id licitación: 027/2026; Órgano de Contratación: Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E.; Importe: 3469730.88 EUR; Estado: RES

Data provenance

This notice is sourced from PLACSP - Plataforma de Contratación del Sector Público and was originally published on February 23, 2026. Last refreshed 98 days ago. Original language: Spanish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E.

Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E. has issued 66 procurement notices on BidsFactory, including 6 currently open and 28 awarded contracts. Activity concentrates in General Supplies & Services, Governance & Public Administration, and Information & Communication Technology. All notices are published for Spain. Notices are distributed via PLACSP - Plataforma de Contratación del Sector Público. Most recent publication: October 27, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit PLACSP - Plataforma de Contratación del Sector Público to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still accepting bids?

No — the submission deadline has passed. The notice is archived for reference. To find open opportunities, use the filters above to browse current tenders.

Who is the contracting authority?

This notice was issued by Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E. in Spain. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Consulting contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Spain. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.