Contracting of services for the operation of Customer Information and Support (Level 1) of ICEX
This tender is closed
The submission deadline for this tender has passed. It is no longer accepting bids.
About This Opportunity
TranslatedThe tender involves the contracting of services for the operation of Customer Information and Support (Level 1) at ICEX, aimed at providing reactive multichannel support, proactive personalized assistance, and telemarketing services. The primary objective is to offer attention, information, personalized advice, and to build loyalty among companies in the realm of international business expansion. This contract falls under the category of services and is associated with various CPV codes, including 79342320 for customer support services, 79342100 for direct marketing services, 79342310 for customer survey services, and 79400000 for commercial consultancy and management services. The execution location for this contract is Madrid, Spain. The procurement process will follow the ordinary procedure as per the internal contracting regulations of ICEX España Exportación e Inversiones. The total budget allocated for this project is €3,469,730.88, and it is financed by the European Regional Development Fund. The contracting authority is the Board of Directors of ICEX España Exportación e Inversiones, E.P.E. This tender is categorized under other public sector entities, specifically state-owned companies, foundations, and consortia, linked to the Ministry of Economy, Trade and Industry.
This is a consulting contract in the governance and public administration sector. Located in Spain, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 3.5 million.
Published through PLACSP - Plataforma de Contratación del Sector Público, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the governance and public administration sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage.
Description
Original language: SpanishId licitación: 027/2026; Órgano de Contratación: Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E.; Importe: 3469730.88 EUR; Estado: RES
Data provenance
This notice is sourced from PLACSP - Plataforma de Contratación del Sector Público and was originally published on February 23, 2026. Last refreshed 53 days ago. Original language: Spanish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E.
Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E. has issued 30 procurement notices on BidsFactory, including 0 currently open and 3 awarded contracts. Activity concentrates in Governance & Public Administration, Trade & Commerce, and Finance & Banking. All notices are published for Spain. Notices are distributed via PLACSP - Plataforma de Contratación del Sector Público. Most recent publication: August 17, 2026.
Frequently asked questions about this tender
What is the estimated budget?
The estimated contract value is €3,469,731 - €3,469,731. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.
Where will the contract be performed?
The contract is for delivery in Spain. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit PLACSP - Plataforma de Contratación del Sector Público to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still accepting bids?
No — the submission deadline has passed. The notice is archived for reference. To find open opportunities, use the filters above to browse current tenders.
Who is the contracting authority?
This notice was issued by Consejo de Administración de ICEX España Exportación e Inversiones, E.P.E. in Spain. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Consulting contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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