Tenders/Hiring a TIC Solution for the Integration of Level 1 Service Desk and Technical Support for the Basic IT Infrastructure of USPEC and Communication Tool

Awarded🇨🇴ColombiaServicesThis tender has expired

Hiring a TIC Solution for the Integration of Level 1 Service Desk and Technical Support for the Basic IT Infrastructure of USPEC and Communication Tool

Auto-translated from Spanish

Original title: Contratación de una solución en tic para la integración de la mesa de servicio nivel 1 y el soporte técnico para la infraestructura informática básica de la uspec y de la herramienta de comunicación t

UNIDAD DE SERVICIOS PENITENCIARIOS Y CARCELARIOS - USPEC1

Published: May 23, 2022

Updated: Jun 18, 2026

Source: SECOP II Colombia

This tender has been awarded

Awarded to PLANETA IP COMUNICACIONES SAS ESP

Browse open Information & Communication Technology tenders in Colombia

About This Opportunity

Translated

This tender involves the hiring of a TIC (Information and Communication Technology) solution aimed at integrating a Level 1 Service Desk and providing technical support for the basic IT infrastructure of the Unidad de Servicios Penitenciarios y Carcelarios (USPEC) along with a communication tool that supports its operation. The contracting entity is USPEC, located in Bogotá, the Capital District of Bogotá. The contract type is for the provision of services, and it will be executed under the modality of Abbreviated Selection of Lesser Amount. The reference number for this tender is USPEC-SA-MC-006-2022, which pertains to a manifestation of interest and the submission of offers. The duration of the contract is set for 7 months. Key requirements for bidders may include demonstrated experience in providing similar services, technical qualifications, and the ability to meet the operational needs of USPEC's IT infrastructure and communication systems. This tender presents an opportunity for qualified service providers to contribute to the enhancement of USPEC's technological capabilities and operational efficiency.

This is a services contract in the information and communication technology and media and communication sectors, with a focus on IT support. Located in Colombia, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of COP 183.0 million.

Published through SECOP II Colombia, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Original language: Spanish

CONTRATACIÓN DE UNA SOLUCIÓN EN TIC PARA LA INTEGRACIÓN DE LA MESA DE SERVICIO NIVEL 1 Y EL SOPORTE TÉCNICO PARA LA INFRAESTRUCTURA INFORMÁTICA BÁSICA DE LA USPEC Y DE LA HERRAMIENTA DE COMUNICACIÓN TELEFÓNICA QUE SOPORTE SU FUNCIONAMIENTO Y OPERACIÓN.

Entidad contratante: UNIDAD DE SERVICIOS PENITENCIARIOS Y CARCELARIOS - USPEC1

Ubicación: Bogotá, Distrito Capital de Bogotá

Tipo de contrato: Prestación de servicios

Modalidad: Selección Abreviada de Menor Cuantía

Referencia: USPEC-SA-MC-006-2022 (Manifestación de interés (Menor Cuantía)) (Presentación de oferta)

Duración: 7 Mes(es)

Data provenance

This notice is sourced from SECOP II Colombia and was originally published on May 23, 2022. Last refreshed 9 days ago. Original language: Spanish. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About UNIDAD DE SERVICIOS PENITENCIARIOS Y CARCELARIOS - USPEC1

UNIDAD DE SERVICIOS PENITENCIARIOS Y CARCELARIOS - USPEC1 has issued 35 procurement notices on BidsFactory, including 5 currently open and 27 awarded contracts. Activity concentrates in General Supplies & Services, Construction & Civil Works, and Security, Defense & Justice. All notices are published for Colombia. Notices are distributed via SECOP II Colombia (Date-Filtered) and SECOP II Colombia. Most recent publication: June 25, 2026.

Frequently asked questions about this tender

Is this tender still open?

No — the contract has already been awarded to PLANETA IP COMUNICACIONES SAS ESP. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by UNIDAD DE SERVICIOS PENITENCIARIOS Y CARCELARIOS - USPEC1 in Colombia. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is COP 183,000,000 - COP 183,000,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in Colombia. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit SECOP II Colombia to access the full notice, required documents, and submission instructions provided by the contracting authority.