CONTRACTING OF LABOR INTERMEDIATION SERVICES FOR APPOINTMENT SCHEDULING, APPOINTMENT RECONFIRMATION, REFERENCE STATUS INFORMATION, ADMINISTRATIVE, ECONOMIC, AND INSURANCE INFORMATION, RECEIPT, REGISTRATION, AND REFERRAL OF CLAIMS, AT THE ESSALUD ONLINE TELEPHONE CENTER OF THE ESSALUD HEADQUARTERS.

The Peruvian Social Health Insurance (EsSalud) is seeking to contract labor intermediation services to manage various functions within its online telephone center at the EsSalud headquarters in Lima. The primary objective is to secure a service provider capable of offering a comprehensive range of support activities. These include the crucial tasks of scheduling appointments for beneficiaries and reconfirming existing appointments to ensure efficient service delivery. Furthermore, the contracted service will be responsible for providing information regarding the status of patient referrals, which is vital for continuity of care. The scope also extends to furnishing administrative, economic, and insurance-related information, thereby assisting beneficiaries with their queries and needs. A significant component of the service involves the reception, registration, and subsequent referral of claims, ensuring that all grievances and requests are processed systematically. This public tender, identified as CP-SM-18-2024-ESSALUD/GCL-1, utilizes a public competition procurement method. EsSalud, as the contracting entity, aims to enhance its operational efficiency and improve the overall experience for its insured individuals by outsourcing these critical telephone-based intermediation functions. The selected provider will play a key role in managing the high volume of calls and ensuring accurate and timely information dissemination.

This is a services contract in the health and medical services sector. Located in Peru, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of PEN 18.4 million.

Published through Peru SEACE, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.