Contracting of the service of insured attention modules of the IPRESS of the Junin Assistance Network - ESSALUD

This public tender, initiated by the Seguro Social de Salud (ESSALUD), seeks to contract services for the provision of Insurance Holder Care Modules within the Junin Assistance Network. The contracting entity, ESSALUD, is a key social security institution in Peru, and this procurement process is crucial for enhancing the accessibility and quality of services offered to its insured members in the Junin region. The tender, identified under process number CP SER-SM-4-2025-ESSALUD/RAJUNIN-1, utilizes a Public Service Competition method for contracting. This implies a competitive bidding process where service providers will be evaluated based on technical and economic proposals. The objective is to establish or improve dedicated modules designed to facilitate direct interaction, information dissemination, and administrative support for insured individuals accessing healthcare facilities (IPRESS) within the specified network. Key requirements are expected to include the design, implementation, and operational management of these modules, ensuring efficient patient flow, timely resolution of queries, and overall improvement of the insured's experience. The location of service delivery is primarily within the Junin region, although the contracting entity is based in Lima. This initiative underscores ESSALUD's commitment to strengthening its service delivery infrastructure and ensuring a high standard of care and administrative support for its beneficiaries across the country.

This is a services contract in the governance and public administration sector. Located in Peru, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of PEN 4.9 million.

Published through Peru SEACE, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.