Three-year contract for customer service at the branches of Arequipa, Trujillo, Huancayo, Cusco, Piura, and Puno of the BCRP

The Central Reserve Bank of Peru (Banco Central de Reserva del Perú - BCRP) is seeking to contract a service provider for counter operations across several of its regional branches. This public tender (Concurso Público de Servicios - CP SER-SM-24-2025-BCRPLIM-1) is for a duration of three years. The services required include customer service at the counters located in the BCRP's branches in Arequipa, Trujillo, Huancayo, Cusco, Piura, and Puno. The objective is to ensure efficient and professional handling of transactions and inquiries at these key locations, maintaining the BCRP's operational standards and public service quality. The contracting entity, the BCRP, is headquartered in Lima. This contract is crucial for the smooth functioning of the bank's regional operations and its interaction with the public and financial institutions in these cities. The selection process will evaluate bidders based on their capacity to deliver reliable and high-quality counter services over the specified three-year period.

This is a services contract in the general supplies sector. Located in Peru, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of PEN 6.5 million.

Published through Peru SEACE, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.