Contract for telephone and telematic information services of a tax nature and appointment scheduling for the Directorate of Finance, with the exception of the appointment scheduling service for the Income Tax Campaign.

This tender seeks to contract telephone and telematic information services, along with appointment scheduling, for the Directorate of Finance. The scope of services specifically covers tax-related inquiries and the facilitation of appointments for various tax matters handled by the Directorate. A key exclusion from this contract is the appointment scheduling service specifically for the IRPF (Personal Income Tax) Campaign. The objective is to ensure efficient and accessible communication channels for taxpayers, providing them with accurate information and the ability to schedule necessary appointments with the relevant departments. This service is crucial for supporting taxpayers in fulfilling their fiscal obligations and for the smooth operation of the Directorate of Finance's public-facing services. The contract will likely involve managing call centers, digital communication platforms, and appointment booking systems, ensuring high standards of service delivery, data security, and compliance with all relevant tax regulations. The selected provider will be responsible for delivering comprehensive support to citizens and businesses interacting with the Directorate of Finance on tax-related issues, thereby enhancing taxpayer satisfaction and operational efficiency. The exclusion of the IRPF Campaign appointments suggests that this specific service might be handled through a separate arrangement or by an internal department, indicating a strategic division of responsibilities within the Directorate's service provision framework.

This is a services contract in the general supplies sector. Located in Spain, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.