Service contract involving direct benefits to citizens called “Support for the Management of Citizen Service Channels of Línea Madrid”.

The Area of Government for the Deputy Mayor, Spokesperson, Security, and Emergencies of the Madrid City Council is contracting a service for the management of citizen service channels, known as 'Línea Madrid'. This significant tender, valued at €83,428,531.29, focuses on providing direct support to citizens through various communication platforms. The objective is to ensure efficient, accessible, and high-quality citizen services, managing inquiries, providing information, and facilitating administrative processes. Tender ID 300/2025/01915 details the extensive requirements for this crucial public service contract.

This is a services contract in the governance and public administration sector. Located in Spain, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 83.4 million.

Published through PLACSP - Plataforma de Contratación del Sector Público, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.