Cooperative Notice - Non-Emergency Call Automation Services

City of Salem

About This Opportunity

This is a services contract in the information and communication technology sector. Located in United States, North America, this opportunity is open to firms and consortiums. Proposals must be submitted before June 9, 2026.

Published through OregonBuys, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

This tender, issued by the City of Salem in the United States, seeks providers for Non-Emergency Call Automation Services. The contracting authority is the City of Salem, and the bid solicitation number is S-KS0043-00017112. This procurement aims to acquire a system or service that can automate the handling of non-emergency calls, potentially including functionalities like call routing, information dissemination, appointment scheduling, or directing callers to appropriate resources. Typical requirements for such a service would involve a robust and reliable platform capable of integrating with existing communication systems, natural language processing for voice interactions, customizable scripts and workflows, and comprehensive reporting and analytics. The service provider should demonstrate expertise in developing and maintaining such automated systems, ensuring high availability, data security, and user-friendly interfaces. The goal is to improve the efficiency of the City of Salem's public services, reduce response times for non-urgent inquiries, and optimize resource allocation by automating routine communication tasks.

Data provenance

This notice is sourced from OregonBuys. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About City of Salem

City of Salem has issued 88 procurement notices on BidsFactory, including 11 currently open and 0 awarded contracts. Activity concentrates in Governance & Public Administration, General Supplies & Services, and Construction & Civil Works. All notices are published for United States. Notices are distributed via OregonBuys and Virginia eVA. Most recent publication: June 2, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by City of Salem in United States. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United States. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit OregonBuys to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is June 9, 2026. You have 6 days left to prepare and submit your proposal to the contracting authority.