Tenders/CPI No. 180/2026/ECP/DGA/ACQUISITION OF CONTACT CENTER SERVICE SERVICES
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CPI No. 180/2026/ECP/DGA/ACQUISITION OF CONTACT CENTER SERVICE SERVICES

Auto-translated from Portuguese
Original title: CPI N.º 180/2026/ECP/DGA/AQUISIÇÃO DE SERVIÇOS DE ATENDIMENTO EM AMBIENTE DE CENTRO DE CONTACTO
Agência para a Reforma Tecnológica do Estado, IP
Published: Oct 20, 2026
Updated: Oct 21, 2026
Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the general supplies sector. Located in Portugal, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the general supplies sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: Portuguese
Aquisição de serviços para atendimento técnico, em regime de bolsa de horas, em ambiente de Centro de Contacto.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on October 20, 2026. Last refreshed today. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Agência para a Reforma Tecnológica do Estado, IP

Agência para a Reforma Tecnológica do Estado, IP has issued 135 procurement notices on BidsFactory, including 5 currently open and 80 awarded contracts. Activity concentrates in Information & Communication Technology, Construction & Civil Works, and General Supplies & Services. All notices are published for Portugal. Notices are distributed via base_gov_pt and TED - Tenders Electronic Daily (EU). Most recent publication: October 20, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Agência para a Reforma Tecnológica do Estado, IP in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the General Supplies & Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

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Key Details

Contract Type
Services
Eligibility
Firms / Consortiums
Language
Portuguese

Source

ted
TED - Tenders Electronic Daily (EU)
Public Procurement

Contracting Authority

Agência para a Reforma Tecnológica do Estado, IP
🇵🇹Portugal