CPS PROFESSIONALS - CPS-UNP-0650-2026

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Original title: Cps profesionales - cps-unp-0650-2026

UNP

Published: Jan 7, 2026

Updated: Apr 29, 2026

Source: SECOP II Colombia (Date-Filtered)

This tender has been awarded

Awarded to sandra milena cristancho moreno

Browse open Law & Legal Services tenders in Colombia

Summary

Translated

The National Protection Unit (UNP) is seeking professional services for its Planning and Information Advisory Office, specifically within the Citizen Service Group. This contract, CPS-UNP-0650-2026, is for a duration of 12 months and will be awarded through direct contracting. The primary responsibility of the contracted professional will be to validate, analyze, process, and manage mixed requests, including Petitions, Complaints, Claims, Suggestions, and Denuncias (P.Q.R.S.D.), submitted by citizens and beneficiaries through various channels. The role involves ensuring timely and compliant responses in accordance with current regulations. The objective is to enhance the efficiency and effectiveness of the citizen service process, ensuring that all incoming requests are handled appropriately and that the UNP meets its obligations in terms of public service and regulatory compliance. This service is critical for maintaining citizen trust and ensuring the proper functioning of the UNP's communication channels.

Description

Prestar los servicios profesionales en la Oficina Asesora de Planeación e Información - Grupo de Servicio al Ciudadano, para validar, analizar, tramitar y gestionar de manera oportuna las Solicitudes de Protección o Peticiones, Quejas, Reclamos, Sugerencias y Denuncias de carácter mixto que son
presentadas a la Entidad por ciudadanos y/o beneficiarios, a través de los diferentes canales dispuestos por la Entidad y garantizar la respuesta de conformidad con la normatividad vigente, las directric

Entidad contratante: UNP

Ubicación: Bogotá, Distrito Capital de Bogotá

Tipo de contrato: Prestación de servicios

Modalidad: Contratación directa

Referencia: CPS-UNP-0650-2026

Duración: 12 Mes(es)

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About This Opportunity

This is a services contract in the legal services and general supplies sectors. Located in Colombia, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of COP 73.1 million.

Published through SECOP II Colombia (Date-Filtered), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the legal services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.