Tenders/Crisis Call Diversion Services

Crisis Call Diversion Services

Government of Ontario

Published: Oct 30, 2026

Updated: Nov 1, 2026

About This Opportunity

This is a services contract in the social protection and health and medical services sectors, with a focus on Mental Health. Located in Canada, North America, this opportunity is open to firms and consortiums.

Published through Ontario Tenders Portal, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the social protection sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

This tender, originating from Ontario, Canada and managed through the Jaggaer platform, pertains to the procurement of Crisis Call Diversion Services. The contracting authority is seeking to engage a service provider capable of offering specialized solutions for diverting crisis calls. This likely involves directing individuals in distress or requiring immediate assistance to appropriate specialized services, rather than a general emergency response. The scope of services could include the development and implementation of a call management system, trained personnel to assess caller needs, and established protocols for referral to mental health services, crisis intervention teams, or other relevant support agencies. Typical requirements for such a tender would involve demonstrating a robust understanding of crisis intervention, mental health support, and emergency service coordination. Bidders will need to outline their proposed service delivery model, staffing qualifications, data privacy and security measures, and reporting capabilities. The evaluation will likely focus on the provider's expertise in crisis management, the effectiveness and efficiency of their proposed diversion strategy, ethical considerations, and cost-effectiveness. This service is crucial for ensuring that individuals in crisis receive timely and appropriate specialized support.

Data provenance

This notice is sourced from Ontario Tenders Portal and was originally published on October 30, 2026. Last refreshed today. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Government of Ontario

Government of Ontario has issued 459 procurement notices on BidsFactory, including 73 currently open and 0 awarded contracts. Activity concentrates in General Supplies & Services, Information & Communication Technology, and Transport & Logistics. All notices are published for Canada. Notices are distributed via Ontario Tenders Portal. Most recent publication: October 30, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Canada. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit Ontario Tenders Portal to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Government of Ontario in Canada. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Social Protection & Welfare sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.