CRM hosted software

Taunton Town Council

Published: May 22, 2026

Updated: May 23, 2026

Source: uk_contracts_finder

About This Opportunity

This is a services contract in the information and communication technology, urban development and housing and general supplies sectors, with a focus on Software, Telecommunications and Enterprise Systems. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 35,000. Proposals must be submitted before June 17, 2026.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Purpose and Scope This specification sets out Taunton Town Council's requirements for a hosted CRM, asset management, and mobile working system for Council services. The requirements are expressed in functional and outcome-based terms. Suppliers should explain how their proposed solution meets, partially meets, exceeds, or does not meet each requirement, and should provide evidence from comparable local authority implementations where relevant. The initial contract term is one year, with optional annual renewal by the Town Council. The estimated value of the contract is less than GBP 20,000 including setup costs for the first year, Total possible contract available for four years at 30,000 GBP. The required system will support Council assets and services across Taunton. Current asset categories include Bins, Buildings and Structures, Defibrillators, Footpaths, Noticeboards, Parks and Play Areas, Signs, Speed Indicator Devices, Toilets, Trees, and further configurable categories. Detailed requirements are set out in the Requirements Matrix. Council Background and Current State Taunton Town Council is responsible for a broad and growing portfolio of local assets and services. Current customer contact, service, and asset information is held across multiple systems and records. These arrangements make it difficult to maintain a single version of the truth, report consistently, and provide clear updates where residents raise service requests. Objectives and Required Outcomes - Create a single trusted operational record for assets, customer contact, and service activity. - Improve ownership, visibility, and timeliness of Council service handling. - Enable operational staff and managers to work from consistent, current information. - Improve management information, accountability, and future service planning. - Provide a configurable platform that can support Council service expansion without unnecessary standalone systems.. CPV: Software package and information systems (48000000). Procedure: Open procedure (below threshold). Suitable for SMEs

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on May 22, 2026. Last refreshed today. Reference: MT237392. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Taunton Town Council

Taunton Town Council has issued 3 procurement notices on BidsFactory, including 1 currently open and 2 awarded contracts. Activity concentrates in Governance & Public Administration, Urban Development & Housing, and General Supplies & Services. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: May 22, 2026.

Frequently asked questions about this tender

When does this tender close?

The submission deadline is June 17, 2026. You have 25 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by Taunton Town Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is £35,000 - £35,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference MT237392 when communicating with the contracting authority.