Customer Engagement Platform and Contact Centre as a Service

North Yorkshire Council

Published: Oct 20, 2025

Updated: Jun 20, 2026

Source: uk_contracts_finder

This tender has been awarded

Awarded to Netcall Technology Limited — £7,500,000

Browse open Information & Communication Technology tenders in United Kingdom

About This Opportunity

Services contract award: Customer Engagement Platform and Contact Centre as a Service. By North Yorkshire Council in United Kingdom, ICT & digital. Awarded to.

This is a services contract in the information and communication technology and urban development and housing sectors, with a focus on Enterprise Systems and Municipal Services. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 7.5 million.

Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance.

Call-off from CCS Framework Agreement RM6285 Back Office Software 2.

Optional extension period: 8 October 2030 - 7 October 2035.. CPV: Customer Relation Management software package (48445000). Procedure: Call-off from a framework agreement. Suitable for SMEs

Data provenance

This notice is sourced from UK Contracts Finder and was originally published on October 20, 2025. Last refreshed 4 days ago. Reference: 72692. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About North Yorkshire Council

North Yorkshire Council has issued 23 procurement notices on BidsFactory, including 0 currently open and 23 awarded contracts. Activity concentrates in General Supplies & Services, Information & Communication Technology, and Urban Development & Housing. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder. Most recent publication: March 27, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

Netcall Technology Limited was awarded the contract for £7,500,000. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference 72692 when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to Netcall Technology Limited. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by North Yorkshire Council in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.