Customer Journey Mapping Project
About This Opportunity
Services contract award: Customer Journey Mapping Project. By The Swaythling Housing Society Ltd (Trading as Abri) in United Kingdom, governance & public.
This is a services contract in the governance and public administration sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
In 2026 Abri commences its new corporate strategy. Key components of this strategy are the provision of Ideal Homes, Services and the creation of an Ideal Organisation, capable of delivering the homes and services our current and future customers need.
A key aspect of improving our services (making them better match our ideals) is to understand our current customer journeys, understand what good looks like, and understand the gap between the two. With clear realistic and actionable plans to close those gaps to inform future practice.
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on April 27, 2026. Last refreshed 6 days ago. Reference: 038153-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About The Swaythling Housing Society Ltd (Trading as Abri)
The Swaythling Housing Society Ltd (Trading as Abri) has issued 16 procurement notices on BidsFactory, including 6 currently open and 4 awarded contracts. Activity concentrates in Governance & Public Administration, Construction & Civil Works, and Urban Development & Housing. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: June 10, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contract has already been awarded to REINVIGORATION LTD. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by The Swaythling Housing Society Ltd (Trading as Abri) in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 038153-2026 when communicating with the contracting authority.
Find tenders like this automatically
Set up alerts and filters that match your business — never miss a relevant opportunity again.
Sectors & Categories
Key Details
Source
Contracting Authority
Contact
Companies That Won Similar
Companies with awards in Governance & Public Administration in United Kingdom