Customer Orientation Index 2026-2029 (COI 2026)
This tender has been awarded
Awarded to Institut für empirische Sozialforschung (IFES) GmbH — €2,000,000
About This Opportunity
Services contract awarded by ASFINAG Maut Service GmbH (Austria): Customer Orientation Index 2026-2029 (COI 2026). monitoring & evaluation. Awarded to Institut.
This is a services contract in the Monitoring Evaluation sector, with a focus on Program Evaluation and Data Collection. Located in Austria, Europe, this opportunity is open to firms and consortiums.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the Monitoring Evaluation sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from GermanTender for the customer satisfaction study for the next 4 years (2026-2029) and possible quantitative follow-up projects to deepen customer understanding or concretize measures.
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on December 12, 2025. Last refreshed 97 days ago. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About ASFINAG Maut Service GmbH
ASFINAG Maut Service GmbH has issued 6 procurement notices on BidsFactory, including 0 currently open and 4 awarded contracts. Activity concentrates in Transport & Logistics, Architecture & Engineering Services, and Construction & Civil Works. All notices are published for Austria. Notices are distributed via TED - Tenders Electronic Daily (EU) and USP Austria. Most recent publication: May 8, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contract has already been awarded to Institut für empirische Sozialforschung (IFES) GmbH. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by ASFINAG Maut Service GmbH in Austria. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Monitoring, Evaluation & Learning sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Institut für empirische Sozialforschung (IFES) GmbH was awarded the contract for €2,000,000. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Austria. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
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