Customer Relationship Management
About This Opportunity
ICT & digital services contract awarded in Switzerland: Customer Relationship Management. By BKW Energie AG - Procurement Services. Awarded to DE_NEXPLORE AG.
This is a services contract in the information and communication technology sector. Located in Switzerland, Europe, this opportunity is open to firms and consortiums.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from GermanLot 1 covers the areas of commercial contract management, customer service, network connection management, marketing, as well as the overarching control and orchestration of customer and partner-related processes.
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on May 11, 2026. Last refreshed 135 days ago. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About BKW Energie AG - Procurement Services
BKW Energie AG - Procurement Services has issued 11 procurement notices on BidsFactory, including 0 currently open and 6 awarded contracts. Activity concentrates in Architecture & Engineering Services, Information & Communication Technology, and Transport & Logistics. All notices are published for Switzerland. Notices are distributed via TED - Tenders Electronic Daily (EU) and SIMAP Switzerland. Most recent publication: November 5, 2026.
Frequently asked questions about this tender
How much was the contract awarded for?
DE_NEXPLORE AG was awarded the contract for €11,772,865. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Switzerland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to DE_NEXPLORE AG. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by BKW Energie AG - Procurement Services in Switzerland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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