Customer Research and Engagement
This tender has been awarded
The contracting authority has selected an awardee for this tender.
About This Opportunity
research & innovation consulting services contract awarded in United Kingdom: Customer Research and Engagement. By Northumbrian WATER Limited. Published 2026.
This is a consulting contract in the Research sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the Research sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
NWL are looking for a supplier who can provide customer research and engagement and
supporting consultancy services. In main this is to support Price Review 2029 (PR29).
The plan will cover the services we will provide from 2030. The contract term will be four
years, starting on the 1 April 2026.
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on March 17, 2026. Last refreshed 5 days ago. Reference: 024283-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About NORTHUMBRIAN WATER LIMITED
NORTHUMBRIAN WATER LIMITED has issued 16 procurement notices on BidsFactory, including 3 currently open and 7 awarded contracts. Activity concentrates in Information & Communication Technology, Energy & Power, and Governance & Public Administration. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: June 4, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contracting authority has selected an awardee for this notice. The record is kept for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by NORTHUMBRIAN WATER LIMITED in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Consulting contract in the Research & Innovation sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 024283-2026 when communicating with the contracting authority.
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