Customer Satisfaction Survey (TfL 96997)
About This Opportunity
Customer Satisfaction Survey (TfL 96997) — services contract awarded in United Kingdom by Transport for London. Awarded to Verian Group UK Limited, Feb 2026.
This is a services contract in the Research sector, with a focus on Scientific Research. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.
Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the Research sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Call off from CCS RM6126 - Research and Insights DPS
A contract for the continuous service of customer satisfaction surveys, of a supplier to take responsibility for the management and development of the Customer Satisfaction Surveys (CSS). The supplier will provide data tables and quarterly analysis reports which are shared widely across the business, including with ExCo. Scores obtained through the CSS are used in the operational scorecards and can be used to identify areas of customer service which needs to be improved across our network.
Data provenance
This notice is sourced from UK FTS - Find a Tender Service and was originally published on February 25, 2026. Last refreshed 6 days ago. Reference: 016993-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Transport for London
Transport for London has issued 286 procurement notices on BidsFactory, including 77 currently open and 132 awarded contracts. Activity concentrates in Transport & Logistics, Governance & Public Administration, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service and UK Contracts Finder. Most recent publication: June 18, 2026.
Frequently asked questions about this tender
How can I submit a bid?
Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 016993-2026 when communicating with the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Verian Group UK Limited. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by Transport for London in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Research & Innovation sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
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