Customer Satisfaction Surveys

NORTHERN GAS NETWORKS LIMITED

Published: Mar 18, 2026

Updated: Jun 23, 2026

Source: uk_fts

This tender has been awarded

The contracting authority has selected an awardee for this tender.

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About This Opportunity

Supplies contract awarded by Northern GAS Networks Limited (United Kingdom): Customer Satisfaction Surveys. general supplies. Sub-category: translation.

This is a supplies contract in the general supplies sector, with a focus on Translation. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the general supplies sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Customer Satisfaction Surveys - Type of Contract - Services

Customer Satisfaction Surveys - As regulated companies, the GDNs are required to operate within a regulatory framework which is managed through a contract between us and Ofgem for the delivery of our obligations. We are approaching the end point of a 5-year contract period with Ofgem, called RIIO-GD2. Through the RIIO-GD2, the GDNs were incentivised to deliver excellent customer service, and there were penalties if performance were below target. Customer satisfaction was measured through compiling the results of survey through phone, postal and online methodologies sent out to a selection of impacted customers across Connection Services, Mains Replacement and Emergency Response and Repair.
Ofgem has outlined how customer satisfaction should be measured in their Regulatory Instructions and Guidance (RIGS) document . The GDNs have a contractual obligation to follow these strict guidelines, and it will be a responsibility of the successful bidder to support meeting these requirements. The data quality and assurance is paramount to ensure that the information provided by the service provider used to report to Ofgem is accurate.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on March 18, 2026. Last refreshed 1 day ago. Reference: 024331-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About NORTHERN GAS NETWORKS LIMITED

NORTHERN GAS NETWORKS LIMITED has issued 24 procurement notices on BidsFactory, including 0 currently open and 20 awarded contracts. Activity concentrates in Governance & Public Administration, Energy & Power, and Construction & Civil Works. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: June 8, 2026.

Frequently asked questions about this tender

Is this tender still open?

No — the contracting authority has selected an awardee for this notice. The record is kept for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by NORTHERN GAS NETWORKS LIMITED in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Supplies contract in the General Supplies & Services sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 024331-2026 when communicating with the contracting authority.