Customer service and call center services for water/sewer billing operations for city of chicago
About This Opportunity
Award notice from Department OF Revenue (United States) — Customer service and call center. water & sanitation. Awarded to NTT DATA, INC (USD 11.2M, Mar 2023).
This is a consulting contract in the water and sanitation sector, with a focus on Sanitation. Located in United States, North America, this opportunity is open to firms and consortiums, with an estimated budget of USD 11.2 million.
Published through Chicago Contracts, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the water and sanitation sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Department: DEPARTMENT OF REVENUE. Contract type: PRO SERV CONSULTING $250,000orABOVE. Vendor: NTT DATA, INC.
Data provenance
This notice is sourced from Chicago Contracts and was originally published on March 14, 2023. Last refreshed 5 days ago. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About DEPARTMENT OF REVENUE
DEPARTMENT OF REVENUE has issued 173 procurement notices on BidsFactory, including 12 currently open and 82 awarded contracts. Activity concentrates in Finance & Banking, General Supplies & Services, and Governance & Public Administration. Tenders span 2 countries including United States and India. Notices are distributed via CPPP India, Chicago Contracts, and Cook County IL. Most recent publication: June 18, 2026.
Frequently asked questions about this tender
Who is the contracting authority?
This notice was issued by DEPARTMENT OF REVENUE in United States. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Consulting contract in the Water & Sanitation sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
NTT DATA, INC was awarded the contract for $11,227,075. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United States. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit Chicago Contracts to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to NTT DATA, INC. The award notice is archived on BidsFactory for transparency and market intelligence.
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