Darwin - Provision and Implementation of an Emergency Operations and Business Continuity Incident Management System

Power and Water currently manages emergency operations and business continuity activities using fragmented tools and largely manual processes. These include ad hoc Microsoft Teams channels, phone calls, spreadsheets, emails and an electronic document management system. Its health and safety reporting system supports retrospective safety and incident reporting but does not provide the real-time coordination, workflows or decision support needed during disruptive events. This approach scatters critical information across multiple systems and channels. It slows incident activation, notification, intake and triage, limits situational awareness, and makes it difficult to maintain a shared view of the situation. Power and Water seeks a suitably qualified and experienced Supplier to supply, configure, implement, support and maintain a fit-for-purpose Emergency Operations and Business Continuity Management System. Implementation will follow a minimum viable product approach, prioritising configuration over customisation. The procurement also includes an ongoing software subscription, maintenance and technical support for the contract term.