Darwin - Provision of Implementation of a Customer Portal to Support Self-Service capability in alignment with the Customer Experience Strategy for 5 Years
This tender has expired
The submission deadline for this tender has passed. It is no longer accepting bids.
About This Opportunity
governance & public sector services in Australia: Darwin - Provision of Implementation of. Issued by Power and Water Corporation. Submission deadline Jun 2026.
This is a services contract in the governance and public administration sector. Located in Australia, Pacific & Oceania, this opportunity is open to firms and consortiums. Proposals must be submitted before June 19, 2026.
Published through NT Quotations and Tenders Online, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
This RFT is seeking Proponents to conduct end-to-end system implementation activities for a Customer Portal Project which falls under The Future Operating Model and The Core Capability Program.
Power and Water customers have consistently indicated a need for simpler, more transparent interactions and more intuitive digital tools. Current digital channels are fragmented, inconsistent, and not fully aligned with Power and Water’s Statement of Corporate Intent (SCI) objectives to modernise services and empower customers, as well as the Customer Experience (CX) Strategy.
The Customer Portal initiative will address this gap through the delivery of a of a modern self-service solution. This will enable customers to access and manage services in a more seamless and efficient way, reducing reliance on manual processes and call centre interactions.
Data provenance
This notice is sourced from NT Quotations and Tenders Online and was originally published on May 13, 2026. Last refreshed 4 days ago. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Power and Water Corporation
Power and Water Corporation has issued 15 procurement notices on BidsFactory, including 2 currently open and 0 awarded contracts. Activity concentrates in Governance & Public Administration, Energy & Power, and Information & Communication Technology. All notices are published for Australia. Notices are distributed via NT Quotations and Tenders Online. Most recent publication: June 3, 2026.
Frequently asked questions about this tender
When does this tender close?
The submission deadline is June 19, 2026. Proposals must be received by the contracting authority before that date.
Who is the contracting authority?
This notice was issued by Power and Water Corporation in Australia. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Australia. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit NT Quotations and Tenders Online to access the full notice, required documents, and submission instructions provided by the contracting authority.
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