Tenders/Development of the Unified Call Center Module for the Operational Management System

Awarded🇦🇲ArmeniaServices

Development of the Unified Call Center Module for the Operational Management System

Fourth Public Sector Modernization Project

Published: Feb 13, 2026

Updated: May 21, 2026

Source: world_bank

This tender has been awarded

Awarded to BESTSOFT CJSC

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About This Opportunity

Contract Award | Project: Fourth Public Sector Modernization Project | Method: Consultant Qualification Selection | Ref: PSMP4-CQS-1.3.6

This is a services contract in the information and communication technology, finance and banking and Monitoring Evaluation sectors, with a focus on Program Evaluation. Located in Armenia, Central Asia, this opportunity is open to firms and consortiums, with an estimated budget of USD 110.0 million.

Published through WB - World Bank, a multilateral development bank that follows standardized international procurement guidelines. Projects funded by multilateral institutions are generally open to international bidders from eligible member countries for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Project: Fourth Public Sector Modernization Project

Contract Award

Project:P176803-Fourth Public Sector Modernization Project
Loan/Credit/TF Info:IBRD-93380
Bid/Contract Reference No:PSMP4-CQS-1.3.6
Procurement Method:CQS-Consultant Qualification Selection
Scope of Contract:Development of the Unified Call Center Module for the Operational Management System
Notice Version No:0

Date Notification of Award Issued
(YYYY/MM/DD)
2025/12/22

Duration of Contract

120 Day(s)

Minimum Qualifying Score

70

Awarded Firm(s):

BESTSOFT CJSC (566435)
Armenia
Country: Armenia

Scores

Technical:		87.00
	Consultant Specific Experience:	87
	Methodology:	0
	Key Personnel:	0
	Transfer of Knowledge:	0
	Participation by Nationals:	0
Financial:		0
Combined:		87
Rank:		1

Final Evaluation Price
AMD 110000000.00
Signed Contract Price
AMD 110000000.00

Price:

Currency:

Amount:

Armenian Dram (Armenian Dram)

110000000.00

Data provenance

This notice is sourced from WB - World Bank and was originally published on February 13, 2026. Last refreshed today. Reference: OP00426697. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Fourth Public Sector Modernization Project

Fourth Public Sector Modernization Project has issued 9 procurement notices on BidsFactory, including 1 currently open and 4 awarded contracts. Activity concentrates in Information & Communication Technology, Governance & Public Administration, and Education & Training. All notices are published for Armenia. Notices are distributed via WB - World Bank. Most recent publication: May 18, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit WB - World Bank to access the full notice, required documents, and submission instructions. Quote reference OP00426697 when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to BESTSOFT CJSC. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Fourth Public Sector Modernization Project in Armenia. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is $110,000,000 - $110,000,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in Armenia. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.