Tenders/DFTc: ESM ServiceNow Implementation Market Engagement

DFTc: ESM ServiceNow Implementation Market Engagement

Department for Transport

Published: Oct 27, 2026

Updated: Oct 27, 2026

About This Opportunity

This is a consulting contract in the information and communication technology, finance and banking and transport and logistics sectors, with a focus on Insurance, Logistics and Freight. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the information and communication technology sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. This is an advance notice — the formal tender is expected to be published shortly. Interested parties can use this time to prepare documentation and identify potential partners.

Description

he Department for Transport is seeking a delivery partner to support the implementation of ServiceNow and the controlled migration from its existing ITSM platforms. The procurement will focus initially on Digital, Information & Security directorate, covering the design and configuration of a user-centred service portal and catalogue, core IT service management processes, integrations, data migration, reporting, testing, security and accessibility assurance, cutover, hypercare and knowledge transfer. The aim is to establish a scalable, integrated service management platform that improves the user experience, reduces fragmented tooling and ways of working, provides clearer service visibility, and creates a foundation for potential expansion into wider Corporate Delivery Group departmental services.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on October 27, 2026. Last refreshed today. Reference: 101732-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Department for Transport

Department for Transport has issued 185 procurement notices on BidsFactory, including 11 currently open and 126 awarded contracts. Activity concentrates in Transport & Logistics, Governance & Public Administration, and Information & Communication Technology. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: October 27, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 101732-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by Department for Transport in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Consulting contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.