Tenders/E AD20250089 - Provision of Maintenance Services and Technical Support Hour Bank for the HS.HELIOS System

E AD20250089 - Provision of Maintenance Services and Technical Support Hour Bank for the HS.HELIOS System

Auto-translated from Portuguese

Original title: E AD20250089 - Prestação de serviços de manutenção e bolsa de horas de apoio técnico para o sistema HS.HELIOS

Serviço de Saúde da Região Autónoma da Madeira, EPERAM (SESARAM, EPERAM)

Published: Mar 10, 2026

Updated: Jun 17, 2026

Source: Portal BASE (Portugal)

This tender has been awarded

Awarded to HLTSYS - HEALTHSYSTEMS, LDA

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About This Opportunity

Translated

This tender, designated E AD20250089, concerns the procurement of maintenance services and a technical support hour bank for the HS.HELIOS system. The objective is to ensure the continuous operation, reliability, and optimal performance of this specific system. The scope of services includes scheduled preventive maintenance, as well as on-demand corrective maintenance to address any issues or malfunctions that may arise. The technical support hour bank will provide access to expert assistance for troubleshooting, system configuration, updates, and other technical queries. The HS.HELIOS system is likely a critical IT infrastructure or specialized software solution for the contracting entity. The selected service provider will be responsible for delivering timely and effective maintenance and support, minimizing downtime and ensuring the system meets its intended operational requirements. This contract is crucial for maintaining the integrity and functionality of the HS.HELIOS system, thereby supporting the ongoing activities and objectives of the organization. Detailed specifications for the system and the required services are provided in the tender documentation.

This is a services contract in the information and communication technology sector. Located in Portugal, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 39,000.

Published through base_gov_pt, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Original language: Portuguese

E AD20250089 - Prestação de serviços de manutenção e bolsa de horas de apoio técnico para o sistema HS.HELIOS

Data provenance

This notice is sourced from base_gov_pt and was originally published on March 10, 2026. Last refreshed 8 days ago. Original language: Portuguese. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Serviço de Saúde da Região Autónoma da Madeira, EPERAM (SESARAM, EPERAM)

Serviço de Saúde da Região Autónoma da Madeira, EPERAM (SESARAM, EPERAM) has issued 470 procurement notices on BidsFactory, including 4 currently open and 387 awarded contracts. Activity concentrates in General Supplies & Services, Health & Medical, and Governance & Public Administration. All notices are published for Portugal. Notices are distributed via base_gov_pt and TED - Tenders Electronic Daily (EU). Most recent publication: June 18, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in Portugal. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit base_gov_pt to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to HLTSYS - HEALTHSYSTEMS, LDA. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Serviço de Saúde da Região Autónoma da Madeira, EPERAM (SESARAM, EPERAM) in Portugal. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is Up to €39,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.