Tenders/Data collection for the Quality Management System (QMS) in Baden-Württemberg for rail passenger transport services

Awarded🇩🇪GermanyServices

Data collection for the Quality Management System (QMS) in Baden-Württemberg for rail passenger transport services

Auto-translated from German

Original title: Erhebungsleistungen für das Qualitätsmesssystem (QMS) in Baden-Württemberg für Verkehrsleistungen im Schienenpersonennahverkehr

NVBW - Nahverkehrsgesellschaft Baden-Württemberg mbH

Published: Apr 30, 2026

Updated: Aug 2, 2026

Source: DÖE Bekanntmachungsservice (Germany)

This tender has been awarded

Awarded to econex Verkehrsconsult GmbH

Browse open Education & Training tenders in Germany

About This Opportunity

NVBW - Nahverkehrsgesellschaft Baden-Württemberg mbH (Germany) seeks services — Erhebungsleistungen für das. education & training. Sub-category: data analytics.

This is a services contract in the education and training, water and sanitation and information and communication technology sectors. Located in Germany, Europe, this opportunity is open to firms and consortiums.

Published through DÖE Bekanntmachungsservice (Germany), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the education and training sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

Auto-translated from German

One of the tasks of the Nahverkehrsgesellschaft Baden-Württemberg mbH (NVBW) is to monitor the implementation of the state of Baden-Württemberg's public rail passenger transport (SPNV) contracts. The state is the lead manager for well over 30 currently active transport contracts. Each transport contract includes specific performance parameters under the respective contractual conditions with the relevant railway undertaking (EVU). Based on these contracts, the EVU provides the respective transport service. However, to determine the EVU's monetary claim, not only the actual SPNV service provided is decisive, but also the quality with which it was provided. Therefore, in all current and future transport contracts, the NVBW's quality inspection is agreed upon, usually through a Quality Management System (QMS). The QMS checks compliance with the contractually defined quality criteria. These criteria are collected/recorded and reviewed against the requirements set out in the transport contracts, which in turn determines financial benefits or penalties for the operators. The goal of the QMS is therefore to ensure high-quality SPNV transport services for passengers, to identify deviations from contractual specifications, and to continuously improve service provision through financial incentives and a sound data basis. In Baden-Württemberg, the QMS consists of objective and subjective quality criteria, station surveys, and the inspection of staffed sales points, ticket machines, and ticket validators. The QMS essentially consists of two parts. Firstly, the quality database, which automatically stores, checks, maps, and evaluates the collected/recorded information. This contract was awarded to the current Cosmo Consult Data & Analytics GmbH until March 2032. Secondly, the QMS includes the collection and recording of quality criteria. This contract is being re-tendered for the period 2027-2030. The specific requirements for the services to be provided are detailed in the service description in Part B.

Data provenance

This notice is sourced from DÖE Bekanntmachungsservice (Germany) and was originally published on April 30, 2026. Last refreshed 84 days ago. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About NVBW - Nahverkehrsgesellschaft Baden-Württemberg mbH

NVBW - Nahverkehrsgesellschaft Baden-Württemberg mbH has issued 8 procurement notices on BidsFactory, including 0 currently open and 5 awarded contracts. Activity concentrates in Education & Training, Transport & Logistics, and General Supplies & Services. All notices are published for Germany. Notices are distributed via DÖE Bekanntmachungsservice (Germany) and TED - Tenders Electronic Daily (EU). Most recent publication: May 30, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by NVBW - Nahverkehrsgesellschaft Baden-Württemberg mbH in Germany. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Education & Training sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Germany. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit DÖE Bekanntmachungsservice (Germany) to access the full notice, required documents, and submission instructions provided by the contracting authority.

Is this tender still open?

No — the contract has already been awarded to econex Verkehrsconsult GmbH. The award notice is archived on BidsFactory for transparency and market intelligence.