EUDI-Wallet Support Organisation VoC - Feedback & Analytics

Common Codes GmbH

Published: Sep 14, 2026

Updated: Sep 14, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Software. Located in Germany, Europe, this opportunity is open to firms and consortiums. Proposals must be submitted before September 21, 2026.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Gegenstand dieser Ausschreibung ist die Vergabe von Leistungen für VoC / Feedback & Analytics der EUDI Wallet Support Organisation (EWSO). Der Auftragnehmer baut die VoC-Plattform auf, konfiguriert sämtliche Feedback-Instrumente (Post-Interaction-Surveys, IVR-CSAT, NPS, CES, B2B-Partner-Reviews, Agenten-Feedback-Loop) und richtet das operative KPI-Dashboard sowie das Musterwarnsystem (Pattern Alerting) ein. Der Auftragnehmer begleitet die Closed-Beta-Phase (Q4 2026) und die Go-live-Phase (Q1 2027) mit Hypercare-Support. Er übergibt nach geordnetem Wissenstransfer die operative Hoheit über das VoC-System und die Analytics-Plattform an das interne Team des Auftraggebers. Die Leistungen umfassen insbesondere die datenschutzkonforme Datenerhebung (DSGVO, EU-Hosting, Pseudonymisierung), die API-Integration mit dem Ticketsystem und der Telefonie-Infrastruktur (vgl. Ziff. 5. der Leistungsbeschreibung), die WCAG 2.1-konforme Gestaltung aller Feedback-Oberflächen sowie vollständige Systemdokumentation, Schulung des internen Teams und einen strukturierten Übergabeplan für die eigenständige Systemhoheit.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on September 14, 2026. Last refreshed today. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Common Codes GmbH

Common Codes GmbH has issued 6 procurement notices on BidsFactory, including 2 currently open and 2 awarded contracts. Activity concentrates in Information & Communication Technology, Education & Training, and Trade & Commerce. All notices are published for Germany. Notices are distributed via TED - Tenders Electronic Daily (EU), DÖE Bekanntmachungsservice (Germany), and service.bund.de (Germany). Most recent publication: September 14, 2026.

Frequently asked questions about this tender

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is September 21, 2026. You have 8 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by Common Codes GmbH in Germany. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Germany. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.