Tenders/Operation and management of the departmental telecare service "Val'Ecoute

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Operation and management of the departmental telecare service "Val'Ecoute

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Original title: Exploitation et gestion du service départemental de téléassistance "Val'Ecoute"

Département du Val de Marne - Direction de l'Achat Public et des Marchés

Published: Jul 22, 2026

Updated: Jul 22, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the health and medical services, legal services and social protection sectors, with a focus on International Law and Disability. Located in France, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 12,000. Proposals must be submitted before September 7, 2026.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the health and medical services sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: French

Le service de téléassistance « Val'Ecoute » est destiné à favoriser la vie à domicile des personnes âgées, en situation de handicap ou malades, habitant le Val-de-Marne. Il s'inscrit dans un dispositif partenarial, formalisé par convention associant les Villes ou Centres Communaux d’Action Sociale (CCAS) et le Département, visant à faciliter l'accès de ce service au plus grand nombre possible de personnes âgées dépendantes ou de personnes en situation de handicap. Certaines Villes accordent, en effet, à leurs concitoyens âgés ou handicapés, une prise en charge partielle ou totale de l'abonnement et/ou de l'installation. Dans le cadre du présent marché, le Département peut commander au titulaire des actions de prévention des risques sanitaires (par exemple dans le cadre d’un plan canicule). Par ailleurs, le Département contribue à la solvabilisation d’un grand nombre d’abonnés bénéficiant de prestations sociales, au premier rang desquelles figurent l'allocation personnalisée d'autonomie (APA), l'allocation compensatrice tierce personne (ACTP) ou la prestation de compensation du handicap (PCH). Le titulaire s’engage à mettre en place les moyens nécessaires pour répondre aux appels des bénéficiaires en déclenchant le dispositif approprié. A cette fin, le titulaire doit pouvoir répondre aux attentes suivantes : -Fonctionnement d’une centrale d’écoute -Mise à disposition aux abonnés de transmetteurs compatibles avec leur installation téléphonique, ainsi que leur retrait -Promotion et suivi du service départemental de téléassistance auprès des Centres Communaux d’Action Sociale (CCAS), dans le cadre d’une convention liant les Villes et le Département -Tenue de fichiers détaillés et actualisés -Participation à des réunions avec les responsables départementaux et, éventuellement, communaux -Etablissement de rapports d’information et enquêtes de satisfaction -Prestation spécifique liée à la prévention des risques sanitaires

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on July 22, 2026. Last refreshed today. Original language: French. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Département du Val de Marne - Direction de l'Achat Public et des Marchés

Département du Val de Marne - Direction de l'Achat Public et des Marchés has issued 3 procurement notices on BidsFactory, including 2 currently open and 0 awarded contracts. Activity concentrates in Education & Training, Health & Medical, and Trade & Commerce. All notices are published for France. Notices are distributed via France BOAMP and TED - Tenders Electronic Daily (EU). Most recent publication: July 22, 2026.

Frequently asked questions about this tender

Where will the contract be performed?

The contract is for delivery in France. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is September 7, 2026. You have 47 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by Département du Val de Marne - Direction de l'Achat Public et des Marchés in France. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Health & Medical sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is €12,000 - €12,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.