Tenders/Future Smart Metering Programme for AMP8 and Beyond

Future Smart Metering Programme for AMP8 and Beyond

THAMES WATER UTILITIES LIMITED

Published: Nov 2, 2026

Updated: Nov 2, 2026

About This Opportunity

This is a works contract in the energy and power and general supplies sectors, with a focus on Smart Grids and Security Services. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for civil works in the energy and power sector. Works contracts of this nature generally require demonstrated experience in similar infrastructure projects, adequate equipment and technical personnel, and financial capacity including bank guarantees. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

IMPORTANT: Please read this section before deciding whether you wish to register for this event. This section provides you with information regarding the scope of this procurement and details some of the key requirements that a successful applicant MUST be able to deliver. Thames Water has a growing smart metering estate. Through this procurement event it is seeking to identify qualified suppliers to manage the expansion of the smart metering programme and the meter replacement programme as assets reach their end of life, this is Lot 1. The commercial objectives are outcome based, reflecting the 'as a service' nature of the proposed agreement. Lot 2 is focused on managing the legacy installed smart meter base. This agreement will scale down over time as meters reach their end of life and are subsequently replaced by the Lot 1 service provider. The contract term is likely to run across several AMP periods, the initial term finishing at the end of AMP9. There will be contract provisions to extend in subsequent AMP periods, upto and including AMP12. Thames Water reserves the right to refine the award criteria. Please note that that deadline for asking for access to the PSQ & submitting of the PSQ is 4th December 2026 at 12 noon. The key deliverables under Lot 1 include; End-to-end delivery of Smart Connected Customer as a Service, Planning, appointments and customer contact, Meter supply and installation (coordinate digs, via 3rd party), Communication network and systems for life of assets, Meter repair and maintenance (new and legacy) Each supplier is accountable for its systems up to confirmed receipt of data in Thames Water's MDMS. Thames Water owns all data, including customer data, and can take a full extract or bring capability onto its own platforms as required. Lot 1 provides live appointment and job status APIs, returns interaction history by the next day, gives Thames Water agents read-only access and feeds the Enterprise Data Platform. Provide & operate the data service Provide & operate work, workforce & customer mgmt. systems Integrate across the service The key deliverables under Lot 2 include; Operate legacy communication networks Maintain legacy firmware and head end systems Maintain legacy connectivity (raise field work to Lot 1 if required) Support legacy transition Novated connectivity arrangements, where applicable Each supplier is accountable for its systems up to confirmed receipt of data in Thames Water's MDMS. Thames Water owns all data, including customer data, and can take a full extract or bring capability onto its own platforms as required. Sustain the legacy technology Maintain monitoring and data flows Support coordinated operations

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on November 2, 2026. Last refreshed today. Reference: 103927-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About THAMES WATER UTILITIES LIMITED

THAMES WATER UTILITIES LIMITED has issued 53 procurement notices on BidsFactory, including 11 currently open and 13 awarded contracts. Activity concentrates in Information & Communication Technology, Energy & Power, and Governance & Public Administration. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: November 2, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Works contract in the Energy & Power sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 103927-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by THAMES WATER UTILITIES LIMITED in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.