Generative AI for customer contact - Live Trials
About This Opportunity
Services contract award: Generative AI for customer. By DEFRA in United Kingdom, consulting. Awarded to Methods Business and Digital (GBP 405K, Jan 2026).
This is a services contract in the Consulting sector. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 405,400.
Published through UK Contracts Finder, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the Consulting sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Building on the foundation phase, this project will introduce Generative AI agents to support two services through alpha and beta testing. It will assess their effectiveness of Generative AI against these use cases and build evidence to support future investment. CPV: General management consultancy services (79411000). Procedure: Call-off from a framework agreement
Data provenance
This notice is sourced from UK Contracts Finder and was originally published on January 23, 2026. Last refreshed 9 days ago. Reference: CF-0597100D8d000003VQwdEAG. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About DEFRA
DEFRA has issued 161 procurement notices on BidsFactory, including 0 currently open and 158 awarded contracts. Activity concentrates in Construction & Civil Works, Architecture & Engineering Services, and Consulting. All notices are published for United Kingdom. Notices are distributed via UK Contracts Finder. Most recent publication: June 15, 2026.
Frequently asked questions about this tender
Is this tender still open?
No — the contract has already been awarded to Methods Business and Digital Technology Ltd.. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by DEFRA in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Consulting sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
Methods Business and Digital Technology Ltd. was awarded the contract for £405,400. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit UK Contracts Finder to access the full notice, required documents, and submission instructions. Quote reference CF-0597100D8d000003VQwdEAG when communicating with the contracting authority.
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