Re-tender of service desk delivery

Auto-translated from da

Original title: Genudbud af levering af service desk

Dansk Retursystem A/S

Published: Jul 5, 2026

Updated: Jul 6, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Software and Cloud Services. Located in Denmark, Europe, this opportunity is open to firms and consortiums, with an estimated budget of DKK 10.0 million. Proposals must be submitted before August 21, 2026.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: da

Ordregiver udbyder herved anskaffelsen af en Service Desk funktion til Dansk Retursystem. Ordregiver søger en kompetent leverandør, der skal levere komplet 1st level Service Desk inkl. brugeradministration, klientdrift, triagering, løsning af standardopgaver, support for møde- og AV-udstyr, driftsovervågning, koordinering med 2nd/3rd level såvel som relevant samarbejde med Dansk Retursystems øvrige eksterne leverandører. Service Desk-funktionen skal understøtte Ordregivers processer, governance, sikkerhedskrav og værktøjer, herunder ved brug af Ordregivers ITSM-platform som primært arbejdsredskab.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on July 5, 2026. Last refreshed today. Original language: da. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Dansk Retursystem A/S

Dansk Retursystem A/S has issued 8 procurement notices on BidsFactory, including 4 currently open and 3 awarded contracts. Activity concentrates in Information & Communication Technology, General Supplies & Services, and Finance & Banking. All notices are published for Denmark. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: July 5, 2026.

Frequently asked questions about this tender

What is the estimated budget?

The estimated contract value is DKK 10,000,000 - DKK 10,000,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in Denmark. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

When does this tender close?

The submission deadline is August 21, 2026. You have 47 days left to prepare and submit your proposal to the contracting authority.

Who is the contracting authority?

This notice was issued by Dansk Retursystem A/S in Denmark. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.