TICKET MANAGEMENT OFFICER - PSP-ANT-00013-2026

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Original title: Gestor de tiquetes - psp-ant-00013-2026

SENA REGIONAL ANTIOQUIA Grupo de Apoyo Administrativo Mixto

Published: Jan 10, 2026

Updated: Apr 29, 2026

Source: SECOP II Colombia (Date-Filtered)

This tender has been awarded

Awarded to Greycol Polo Herazo

Browse open Information & Communication Technology tenders in Colombia

Summary

Translated

SENA Regional Antioquia, through its Mixed Administrative Support Group, is seeking personal and support management services to assist in the ticket management process and other administrative procedures for the Antioquia region. This role is vital for ensuring the efficient handling of service requests, administrative tasks, and operational workflows within the regional office. The contract is for a duration of 348 days and is being procured through direct contracting. The Ticket Management Officer will be responsible for receiving, processing, tracking, and resolving administrative and service-related tickets or requests. This includes coordinating with relevant departments, ensuring timely responses, and maintaining accurate records of all transactions. Effective ticket management is essential for optimizing administrative processes, improving service delivery, and supporting the overall operational efficiency of SENA Regional Antioquia. The position requires strong organizational and communication skills to manage a high volume of requests effectively.

Description

5_289 PRESTAR SERVICIOS PERSONALES Y DE APOYO A LA GESTION PARA APOYAR EL PROCESOS DE GESTIÓN DE TIQUETES Y DEMÁS TRÁMITES ADMINISTRATIVOS DE LA REGIONAL ANTIOQUIA.

Entidad contratante: SENA REGIONAL ANTIOQUIA Grupo de Apoyo Administrativo Mixto

Ubicación: Medellín, Antioquia

Tipo de contrato: Prestación de servicios

Modalidad: Contratación directa

Referencia: PSP-ANT-00013-2026

Duración: 348 día(s)

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About This Opportunity

This is a services contract in the information and communication technology and general supplies sectors. Located in Colombia, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of COP 45.1 million.

Published through SECOP II Colombia (Date-Filtered), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.