GOV Voice

Department for Science, Innovation & Technology

Published: May 29, 2026

Updated: May 30, 2026

Source: uk_fts

About This Opportunity

This is a supplies contract in the information and communication technology and governance and public administration sectors, with a focus on artificial intelligence and Decentralization. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums, with an estimated budget of GBP 9.0 million.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for the supply of goods in the information and communication technology sector. Supply contracts typically require bidders to demonstrate product compliance with technical specifications, delivery capacity, and relevant certifications. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services. It centres on deploying generative AI voice technology as a core component of a more integrated and consistent approach to service delivery across organisations. A key aim of the programme is to enhance the overall citizen experience by enabling automated handling of routine enquiries. This approach is designed to reduce wait times, improve accessibility, and provide quicker resolutions for common queries, supporting a more responsive interface with government services. Alongside these user benefits, the programme introduces a reusable and scalable platform that can be adopted across multiple organisations. By providing a centrally assured solution, it reduces duplication of effort and enables a more efficient, coordinated model for delivering voice-based services at scale. Crucially, while led centrally, Gov Voice is intended to be applicable across the whole public sector landscape, enabling adoption by central government departments, local government organisations, and Arm’s Length Bodies (ALBs) to provide a consistent, interoperable voice capability that can operate securely within government environments and scale across multiple services.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on May 29, 2026. Last refreshed today. Reference: 051014-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Department for Science, Innovation & Technology

Department for Science, Innovation & Technology has issued 86 procurement notices on BidsFactory, including 30 currently open and 48 awarded contracts. Activity concentrates in Information & Communication Technology, Governance & Public Administration, and Research & Innovation. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: May 29, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Supplies contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

What is the estimated budget?

The estimated contract value is £9,000,000 - £9,000,000. Bidders should ensure their proposals are consistent with this range and account for any local taxes and contract execution costs.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 051014-2026 when communicating with the contracting authority.

Who is the contracting authority?

This notice was issued by Department for Science, Innovation & Technology in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.