GOV Voice

Department for Science, Innovation & Technology

Published: Nov 13, 2026

Updated: Nov 13, 2026

Source: UK FTS - Find a Tender Service

This tender has been awarded

Awarded to ELEVEN LABS LTD — £9,000,000

Browse open Information & Communication Technology tenders in United Kingdom

About This Opportunity

This is a consulting contract in the information and communication technology and governance and public administration sectors, with a focus on artificial intelligence and Decentralization. Located in United Kingdom, Europe, this opportunity is open to firms and consortiums.

Published through UK FTS - Find a Tender Service, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for consulting in the information and communication technology sector. Consulting assignments are typically evaluated with a strong emphasis on the technical proposal, including the methodology and qualifications of key experts. Shortlisted firms may be invited to submit financial proposals in a second stage. This contract has already been awarded. The information is published for transparency and market intelligence purposes.

Description

The Gov Voice programme, led by the Department for Science, Innovation and Technology, is focused on establishing a cross-government, AI-enabled voice capability to modernise how citizens interact with public sector contact services. It centres on deploying generative AI voice technology as a core component of a more integrated and consistent approach to service delivery across organisations. A key aim of the programme is to enhance the overall citizen experience by enabling automated handling of routine enquiries. This approach is designed to reduce wait times, improve accessibility, and provide quicker resolutions for common queries, supporting a more responsive interface with government services. Alongside these user benefits, the programme introduces a reusable and scalable platform that can be adopted across multiple organisations. By providing a centrally assured solution, it reduces duplication of effort and enables a more efficient, coordinated model for delivering voice-based services at scale. Crucially, while led centrally, Gov Voice is intended to be applicable across the whole public sector landscape, enabling adoption by central government departments, local government organisations, and Arm’s Length Bodies (ALBs) to provide a consistent, interoperable voice capability that can operate securely within government environments and scale across multiple services.

Data provenance

This notice is sourced from UK FTS - Find a Tender Service and was originally published on November 13, 2026. Last refreshed today. Reference: 108067-2026. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Department for Science, Innovation & Technology

Department for Science, Innovation & Technology has issued 241 procurement notices on BidsFactory, including 8 currently open and 159 awarded contracts. Activity concentrates in Information & Communication Technology, Governance & Public Administration, and Research & Innovation. All notices are published for United Kingdom. Notices are distributed via UK FTS - Find a Tender Service. Most recent publication: November 13, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Consulting contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

How much was the contract awarded for?

ELEVEN LABS LTD was awarded the contract for £9,000,000. The figure reflects the value disclosed by the contracting authority in the award notice.

Where will the contract be performed?

The contract is for delivery in United Kingdom. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit UK FTS - Find a Tender Service to access the full notice, required documents, and submission instructions. Quote reference 108067-2026 when communicating with the contracting authority.

Is this tender still open?

No — the contract has already been awarded to ELEVEN LABS LTD. The award notice is archived on BidsFactory for transparency and market intelligence.

Who is the contracting authority?

This notice was issued by Department for Science, Innovation & Technology in United Kingdom. The authority is responsible for evaluating bids, awarding the contract, and managing performance.