Comparison of Administration and Support Services

The North Karelia Wellbeing Services County is joining NHG Finland Oy's Comparison Service for Administration and Support Services. This service measures and compares key figures related to the costs, productivity, personnel, satisfaction, and other aspects of administration and support services. The comparison utilizes models, programs, comparative databases, and other methodologies provided by the service supplier. The benchmarking will be conducted against other wellbeing services counties participating in the service. At the commencement of the service, in addition to the North Karelia Wellbeing Services County, at least four other wellbeing services counties will be involved. Consequently, the service provides reliable and up-to-date comparative data on the performance and operational practices of similar units from across Finland. The service's metrics have been designed specifically for the sector, and the calculation principles have been standardized for all participating units to ensure a dependable comparison. The calculation of the metrics relies on data collected from multiple different information systems, with several data sets for each participant. The service enables the identification of operational levels, the focusing of development efforts, the sharing of best practices, and the monitoring of the achievement of development goals in a cost-effective manner. The CPV code for this tender is 73000000.

This is a services contract in the Monitoring Evaluation and general supplies sectors. Located in Finland, Europe, this opportunity is open to firms and consortiums.

Published through Hilma Finland, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the Monitoring Evaluation sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.