Helsinki City Personnel Fund Information System Solution and Related Services
About This Opportunity
This is a services contract in the information and communication technology and finance and banking sectors, with a focus on Cloud Services. Located in Finland, Europe, this opportunity is open to firms and consortiums. Proposals must be submitted before September 11, 2026.
Published through Hilma Finland, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
Auto-translated from fiHelsinki City Personnel Fund Information System Solution and Related Services The subject of the procurement is an information system solution for the personnel fund's lending and account services, which is an established solution available on the market and does not require unnecessary development work. The solution must include at least a web service for customers, reporting, production of accounting material, integration with, among others, the accounting system, and maintenance services. The solution may consist of several components, which must form a functionally coherent whole.
The procurement includes technology, implementation, deployment, continuous software service, licenses, support, maintenance, further development, and other expert services related to the use and development of the solution.
From a process perspective, the solution to be procured covers basic data management (e.g., customer data, interest rate data), personnel fund processes (account management, money deposits and withdrawals, payments, loan management, reconciliation of transactions with accounting) reporting and outputs (e.g., account statements, certificates). The system must produce input for the creation of accounting material for an external system. The rules for the input must be defined in the system. The solution to be procured must comply with the provisions of the Municipal Act and the Accounting Act, as well as the recommendations of the Association of Finnish Municipalities regarding, among other things, retention periods and reconciliations.
The objective of the procurement is to implement a stable and secure SaaS-based system solution that supports the personnel fund's key processes, improves customer service across different channels, automates operations, integrates with the city's key systems, and meets the requirements of legislation, data protection, and information security.
The objective is also to ensure service continuity, good usability, and efficient maintenance and further development, so that the solution utilizes ready-made functionalities as broadly as possible.
The delivery and deployment project is estimated to start in 2026. The current system is estimated to be used until the end of 2027, and the target deployment of the new system is no later than 1.1.2028.
The contract is valid for a fixed term until two (2) years have passed from the deployment date and will thereafter continue as an indefinite-term contract with termination clauses.
The subject of the procurement is described in more detail in this tender request and its appendices.
The City of Helsinki does not commit to any procurement volumes.
Lot 1: Helsinki City Personnel Fund Information System Solution and Related Services
The subject of the procurement is an information system solution for the personnel fund's lending and account services, which is an established solution available on the market and does not require unnecessary development work. The solution must include at least a web service for customers, reporting, production of accounting material, integration with, among others, the accounting system, and maintenance services. The solution may consist of several components, which must form a functionally coherent whole.
The procurement includes technology, implementation, deployment, continuous software service, licenses, support, maintenance, further development, and other expert services related to the use and development of the solution.
From a process perspective, the solution to be procured covers basic data management (e.g., customer data, interest rate data), personnel fund processes (account management, money deposits and withdrawals, payments, loan management, reconciliation of transactions with accounting) reporting and outputs (e.g., account statements, certificates). The system must produce input for the creation of accounting material for an external system. The rules for the input must be defined in the system. The solution to be procured must comply with the provisions of the Municipal Act and the Accounting Act, as well as the recommendations of the Association of Finnish Municipalities regarding, among other things, retention periods and reconciliations.
The objective of the procurement is to implement a stable and secure SaaS-based system solution that supports the personnel fund's key processes, improves customer service across different channels, automates operations, integrates with the city's key systems, and meets the requirements of legislation, data protection, and information security.
The objective is also to ensure service continuity, good usability, and efficient maintenance and further development, so that the solution utilizes ready-made functionalities as broadly as possible.
The delivery and deployment project is estimated to start in 2026. The current system is estimated to be used until the end of 2027, and the target deployment of the new system is no later than 1.1.2028.
The contract is valid for a fixed term until two (2) years have passed from the deployment date and will thereafter continue as an indefinite-term contract with termination clauses.
The subject of the procurement is described in more detail in this tender request and its appendices.
The City of Helsinki does not commit to any procurement volumes.
CPV: 48800000 72000000
Organisation: City of Helsinki
Procedure: open
Documents: https://tarjouspalvelu.fi/helsinki?id=620761&tpk=f3cf06f6-8354-4b0a-8e88-99f6843caf23
Data provenance
This notice is sourced from Hilma Finland and was originally published on July 17, 2026. Last refreshed 16 days ago. Original language: fi. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Helsingin kaupunki
Helsingin kaupunki has issued 66 procurement notices on BidsFactory, including 12 currently open and 16 awarded contracts. Activity concentrates in General Supplies & Services, Information & Communication Technology, and Governance & Public Administration. All notices are published for Finland. Notices are distributed via Hilma Finland and TED - Tenders Electronic Daily (EU). Most recent publication: July 17, 2026.
Frequently asked questions about this tender
When does this tender close?
The submission deadline is September 11, 2026. You have 33 days left to prepare and submit your proposal to the contracting authority.
Who is the contracting authority?
This notice was issued by Helsingin kaupunki in Finland. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
Where will the contract be performed?
The contract is for delivery in Finland. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit Hilma Finland to access the full notice, required documents, and submission instructions provided by the contracting authority.
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