Tenders/HW maintenance pre IS GP SR

HW maintenance pre IS GP SR

Generálna prokuratúra SR

Published: Oct 27, 2026

Updated: Oct 30, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the information and communication technology sector, with a focus on Software. Located in Slovakia, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Auto-translated from sk

The subject of the order is the provision of HW maintenance services until 30.11.2027 in the scope of: - ensuring the delivery of original spare parts to the contracting authority or a third party authorized by them (SLA supplier for IS GP SR), - in case of impossibility of repairing a given component or its part, ensuring the delivery of a whole new device, - providing updates, security patches, firmware, new versions of drivers and software parts of hardware components (part of the maintenance price) to the contracting authority or a third party authorized by them, - ensuring the required response times for providing HW maintenance services in the mode of delivery on the next working day after reporting an incident, - providing summary information to the contracting authority or a third party authorized by them about the release of new versions of drivers, firmware or security patches from the manufacturers of individual supported components at least once per quarter, no later than 10 working days after the end of the previous quarter, - telephone or email Helpdesk support (including ESSP), including the possibility of escalating incident resolution to the manufacturer.

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on October 27, 2026. Last refreshed 9 days ago. Original language: sk. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Generálna prokuratúra SR

Generálna prokuratúra SR has issued 28 procurement notices on BidsFactory, including 3 currently open and 18 awarded contracts. Activity concentrates in Energy & Power and Information & Communication Technology. All notices are published for Slovakia. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: October 28, 2026.

Frequently asked questions about this tender

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Slovakia. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.

Who is the contracting authority?

This notice was issued by Generálna prokuratúra SR in Slovakia. The authority is responsible for evaluating bids, awarding the contract, and managing performance.