Implementation and maintenance of a contact center
About This Opportunity
This is a services contract in the information and communication technology sector. Located in Slovenia, Europe, this opportunity is open to firms and consortiums, with an estimated budget of EUR 500,000.
Published through Slovenia e-JN, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Auto-translated from slThe subject of the public procurement is the implementation and maintenance of a new contact center (hereinafter KTC). The product will replace the outdated Call Center solution, which is nearing the end of its lifespan. The subject of the procurement includes: A. Establishment of the contact center solution on the Microsoft Dynamics 365 platform, B. maintenance of the new solution for a period of 3 years, C. optional hours for additional services (2000 hours), in accordance with the contracting authority's needs and the requirements of this public procurement documentation (hereinafter: tender documentation).
Data provenance
This notice is sourced from Slovenia e-JN and was originally published on July 24, 2026. Last refreshed 4 days ago. Original language: sl. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About ELEKTRO GORENJSKA, podjetje za distribucijo električne energije, d.d.
ELEKTRO GORENJSKA, podjetje za distribucijo električne energije, d.d. has issued 132 procurement notices on BidsFactory, including 11 currently open and 60 awarded contracts. Activity concentrates in Information & Communication Technology, Construction & Civil Works, and General Supplies & Services. All notices are published for Slovenia. Notices are distributed via Slovenia e-JN and TED - Tenders Electronic Daily (EU). Most recent publication: August 6, 2026.
Frequently asked questions about this tender
How much was the contract awarded for?
Comtrade SI Sistemske Integracije d.o.o. was awarded the contract for €449,600. The figure reflects the value disclosed by the contracting authority in the award notice.
Where will the contract be performed?
The contract is for delivery in Slovenia. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit Slovenia e-JN to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to Comtrade SI Sistemske Integracije d.o.o.. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by ELEKTRO GORENJSKA, podjetje za distribucijo električne energije, d.d. in Slovenia. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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