Outsourcing of IT Infrastructure and Workstations for ONERA
About This Opportunity
TranslatedThis tender concerns the outsourcing of the IT infrastructure and workstations for ONERA (Office National d'Études et de Recherches Aérospatiales), the French aerospace research agency. The scope of work involves the comprehensive management and maintenance of ONERA's entire IT environment. This includes, but is not limited to, the administration, operation, and evolution of its servers, networks, storage systems, and all end-user workstations. The objective is to ensure the optimal functioning, security, and availability of these critical IT resources, supporting ONERA's extensive research and development activities in the aerospace sector. Key requirements are expected to cover service level agreements (SLAs) for system uptime, incident response times, and user support. The contract will likely demand a high level of technical expertise in managing complex IT infrastructures, including cybersecurity measures, data backup and recovery, and the deployment and support of various software applications. The selected provider will be responsible for proactive monitoring, regular maintenance, and the implementation of upgrades and new technologies to enhance performance and user experience. This outsourcing aims to allow ONERA to focus on its core mission of aerospace research by entrusting its IT operations to a specialized and reliable partner. The duration and specific deliverables will be detailed in the full tender documentation.
This is a services contract in the information and communication technology sector, with a focus on IT support, Network Infrastructure, Hardware and Software. Located in France, Europe, this opportunity is open to firms and consortiums.
Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.
Description
Original language: FrenchThis tender, issued by the Office National d'Études et de Recherches Aérospatiales (ONERA) in France, seeks comprehensive IT infrastructure and workstation management services. ONERA, a leading European aerospace research organization, requires a qualified provider to ensure the optimal functioning, security, and evolution of its IT environment.
The scope of this procurement encompasses the outsourcing of IT infrastructure management, which typically includes servers, networks, storage, and associated hardware and software. It also extends to the management of end-user workstations, covering their deployment, maintenance, support, and lifecycle management. Bidders are expected to demonstrate robust capabilities in service delivery, incident management, problem resolution, and change management, adhering to industry best practices and relevant ITIL frameworks. Security will be a paramount concern, necessitating comprehensive cybersecurity measures, data protection, and compliance with French and European regulations.
Potential service providers will likely need to detail their proposed service levels, technical expertise, and experience in managing complex IT environments within large research or governmental organizations. The tender will evaluate proposals based on technical merit, service quality, and commercial terms, aiming to secure a partner capable of delivering reliable and efficient IT support that enables ONERA's critical research and development activities. This represents a significant opportunity for IT service providers with a strong track record in the French and European markets.
Data provenance
This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on March 19, 2025. Last refreshed today. Original language: French. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About ONERA
ONERA has issued 10 procurement notices on BidsFactory, including 2 currently open and 6 awarded contracts. Activity concentrates in General Supplies & Services, Information & Communication Technology, and Research & Innovation. All notices are published for France. Notices are distributed via TED - Tenders Electronic Daily (EU). Most recent publication: May 13, 2026.
Frequently asked questions about this tender
Where will the contract be performed?
The contract is for delivery in France. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.
Is this tender still open?
No — the contract has already been awarded to CAPGEMINI TECHNOLOGY SERVICES. The award notice is archived on BidsFactory for transparency and market intelligence.
Who is the contracting authority?
This notice was issued by ONERA in France. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
How much was the contract awarded for?
CAPGEMINI TECHNOLOGY SERVICES was awarded the contract for €30,000,000. The figure reflects the value disclosed by the contracting authority in the award notice.
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