Collection Debt Collection Objection and Appeal
About This Opportunity
This is a services contract in the governance and public administration sector. Located in Netherlands, Europe, this opportunity is open to firms and consortiums. Proposals must be submitted before August 27, 2026.
Published through Netherlands TenderNed, a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the governance and public administration sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.
Description
Auto-translated from DutchCollection Debt Collection Objection and Appeal
Client: Municipality of Breda
Procedure
Tender using the European open procedure in accordance with the (amended) Procurement Act 2012.
Client
The client for this tender is the Municipality of Breda. For more information about the Municipality of Breda, please refer to the municipality's website: www.breda.nl.
Contract
One of the municipality's tasks is parking enforcement. The Municipality of Breda carries out this enforcement in-house. Scan cars have been used for this since 2019. Additional assessments are issued in this process. These additional assessments must be collected. This tender concerns the imposition and collection/recovery of the additional assessments issued by the municipality for both Dutch and foreign license plates. Furthermore, objections can be made against these additional assessments. Handling these objections and any subsequent appeals are also part of this contract.
For indication, here are the figures for 2024. This concerns the following numbers of additional assessments:
Dutch license plates: 110,000
Belgian license plates: 11,000
German license plates: 1,500
license plates from other countries: 5,000
27,755 objections per year
88 appeal cases per year
The indication of the expected numbers is derived from the current situation. It is emphasized that the scope is an indication to which no rights can be derived. The actual scope of the contract may therefore deviate from the indicated scope in a positive or negative sense.
An efficient periodic report of the activities carried out is also part of the scope. The municipality expects the party to be contracted to respond to new developments and changes in laws and regulations. For example, this party will proactively communicate when collection becomes possible in multiple/new countries.
The party to be contracted will send the additional assessments, with the design being developed in collaboration with the municipality, including referring to the executing party for objection possibilities on the issued additional assessments, this must be clear in text and via a QR code. The municipality will ensure that its website refers to the objection possibilities with the contractor.
The municipality is looking for a party that can guarantee fast and efficient handling of collection files and objection cases, with customer-friendliness being a top priority. Knowing that no one is 'happy' about an additional assessment, a customer-friendly and, where necessary, de-escalating approach is important to the municipality in customer contacts.
The Municipality of Breda is currently developing a wheel clamp policy. The municipality is currently in the initial research phase. It is possible that during the contract or just before the contract is finalized, more information will be available about the introduction of the wheel clamp policy.
Lots
This contract is not divided into lots:
Objective
The objective of this tender is to conclude a framework agreement for the delivery of these services. The agreement will enter into force after signing and will have a term of two (2) years after going live on February 1, 2027. The client has the right, with mutual consent of the parties, to extend this twice by one (1) year. The decision-making regarding this extension(s) will be based on an evaluation of the delivered performance.
Maximum contract value
The maximum contract value in the context of this framework agreement is set at € 995,000, - over the term of the agreement, including extension options.
No rights can be derived from the stated amount. The client has no obligation to purchase.
If the maximum contract value is exceeded during the term of the framework agreement, the framework agreement will be terminated (earlier).
Mercell
This tender will be handled exclusively and entirely digitally online via Mercell
Procedure: Open
Publication Type: Contract Notice
Contract Type: Services
Reference: 602100
European: Yes
Data provenance
This notice is sourced from Netherlands TenderNed and was originally published on July 17, 2026. Last refreshed 8 days ago. Original language: Dutch. BidsFactory mirrors official procurement notices and links back to the source for full legal text.
About Gemeente Breda
Gemeente Breda has issued 114 procurement notices on BidsFactory, including 15 currently open and 49 awarded contracts. Activity concentrates in General Supplies & Services, Information & Communication Technology, and Transport & Logistics. All notices are published for Netherlands. Notices are distributed via Netherlands TenderNed and TED - Tenders Electronic Daily (EU). Most recent publication: August 4, 2026.
Frequently asked questions about this tender
Where will the contract be performed?
The contract is for delivery in Netherlands. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.
How can I submit a bid?
Visit Netherlands TenderNed to access the full notice, required documents, and submission instructions provided by the contracting authority.
When does this tender close?
The submission deadline is August 27, 2026. You have 18 days left to prepare and submit your proposal to the contracting authority.
Who is the contracting authority?
This notice was issued by Gemeente Breda in Netherlands. The authority is responsible for evaluating bids, awarding the contract, and managing performance.
What type of contract is this?
This is a Services contract in the Governance & Public Administration sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.
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