IT Managed Services

The opportunity West Gippsland Catchment Management Authority (WGCMA) is seeking an experienced Managed Service Provider to deliver ICT managed services under a co-managed model. The successful provider will work alongside WGCMA’s internal IT function to provide reliable day-to-day support, technical expertise, security management and approved technology changes. WGCMA operates a predominantly Microsoft environment, including Microsoft 365, Azure, Entra ID, Intune, Defender and Teams, supporting approximately 47 staff, six Board members and four office locations, as well as remote working. WGCMA is continuing its transition toward a cloud-based, Entra ID environment. Key requirements The scope includes: service desk and end-user support; Microsoft 365, Azure, identity and endpoint management; cybersecurity monitoring and incident response; backup and recovery; network, internet, firewall and local network management; hosted Microsoft Teams Voice; printing and audiovisual support; service management, reporting and continuous improvement; and project and technical advisory services. WGCMA will retain ownership and strategic control of its ICT environment. The provider will deliver operational support and approved changes, rather than operate as a fully outsourced IT function. WGCMA prefers solutions that maximise its existing Microsoft 365 and Azure investment and avoid unnecessary additional tools and licensing. Tenderers will also be required to provide an implementation and transition approach that maintains service continuity, together with clear pricing for the managed service, network/ connectivity and Teams Voice components. Contract The proposed arrangement is for an initial three-year term from 1 April 2027, with two optional one-year extensions, using the Victorian Government eServices Register Long Form Contract v6.1. Key dates Briefing Session - 19 November 2026 Tender Closes - 5:00pm AEDT, 15 January 2027 Intended Service Commencement - 1 April 2027 Tenderers should review the complete tender pack and complete all applicable Part D response schedules. Detailed technical, contractual, pricing and submission requirements are contained in those documents.