IT-supported communication services citizen dialogue

Auto-translated from German

Original title: IuK-gestützte Kommunikationsdienstleistungen Bürgerdialog

Bundesministerium für Wirtschaft und Energie

Published: Sep 21, 2026

Updated: Sep 21, 2026

Source: TED - Tenders Electronic Daily (EU)

About This Opportunity

This is a services contract in the information and communication technology and governance and public administration sectors. Located in Germany, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. Interested parties should review the full documentation on the original source before submitting their proposal.

Description

Original language: German

Der AN unterstützt den AG bei der Kommunikation mit Bürgern (Bürgerdialog) und anderen Zielgruppen zu Themen, die in die Zuständigkeit des BMWE fallen mit Hilfe von Hotlines und über die allgemeine Behördennummer 115. Der AN nimmt alle „Inboundgespräche“ (eingehende Anrufe) der Hotlines und die weitergeleiteten Anrufe der einheitlichen Behördennummer 115 (2nd Level) entgegen. Diese sind professionell (schnell, verständlich, höflich) und mit qualitativ hochwertiger Beratungstiefe (kompetent, inhaltlich richtig) in deutscher Sprache zu beantworten. Sofern notwendig, beantwortet der AN Bürgeranfragen durch das Führen von „Outboundgesprächen“ (abgehende Anrufe) oder schriftlich und bietet computergestützte, geführte Hilfestellung bei der Navigation auf der BMWE-Website mit Bezug zur Beratung (Co-Browsing). Der Leistungsgegenstand umfasst Grundleistungen, die sich an den bisherigen Erfahrungswerten und Leistungsanforderungen orientieren und im Folgenden beschrieben werden: AP 1: Hotline Mittelstand und Existenzgründung AP 2: Einheitliche Behördennummer 115 AP 3: Ad-hoc Hotline (Option)

Data provenance

This notice is sourced from TED - Tenders Electronic Daily (EU) and was originally published on September 21, 2026. Last refreshed today. Original language: German. BidsFactory mirrors official procurement notices and links back to the source for full legal text.

About Bundesministerium für Wirtschaft und Energie

Bundesministerium für Wirtschaft und Energie has issued 45 procurement notices on BidsFactory, including 11 currently open and 18 awarded contracts. Activity concentrates in Research & Innovation, Information & Communication Technology, and Architecture & Engineering Services. All notices are published for Germany. Notices are distributed via TED - Tenders Electronic Daily (EU) and DÖE Bekanntmachungsservice (Germany). Most recent publication: September 21, 2026.

Frequently asked questions about this tender

Who is the contracting authority?

This notice was issued by Bundesministerium für Wirtschaft und Energie in Germany. The authority is responsible for evaluating bids, awarding the contract, and managing performance.

What type of contract is this?

This is a Services contract in the Information & Communication Technology sector. The classification helps bidders match the opportunity to their qualifications and registered scope of supply.

Where will the contract be performed?

The contract is for delivery in Germany. Foreign bidders should review local registration, taxation, and any in-country presence requirements before submitting.

How can I submit a bid?

Visit TED - Tenders Electronic Daily (EU) to access the full notice, required documents, and submission instructions provided by the contracting authority.