Jose Giovanni Paez Forero - CD-552-2026

The Colombian Institute for Educational Credit and Technical Studies Abroad (ICETEX) is seeking specialized professional services to analyze, evaluate, and enhance its customer service channel strategy. The objective is to identify optimization opportunities that will increase user satisfaction and improve the overall experience of beneficiaries, citizens, and Higher Education Institutions (IES) when interacting with ICETEX. The services will ensure coherence, efficiency, and alignment with the institution's strategic goals. This contract, under a special contracting regime, is for a duration of six months and will be based in Bogotá, Distrito Capital de Bogotá. The successful professional will contribute to ICETEX's mission of providing accessible and high-quality educational credit and technical study opportunities by improving the effectiveness and user-friendliness of its service delivery channels.

This is a services contract in the education and training, information and communication technology and finance and banking sectors, with a focus on Higher Education and Financial Regulation. Located in Colombia, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of COP 48.6 million.

Published through SECOP II Colombia (Date-Filtered), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the education and training sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.