Procurement of a Two-Way SMS Service

The City of Turku's procurement services have invited tenders for a two-way SMS service to be utilized by the City of Turku's Employment Services. The purpose of this service is to facilitate communication between employees and clients, independently of mobile operators, directly from a workstation. Currently, the City of Turku's Employment Services uses a one-way SMS service, where clients can only receive messages and cannot reply to incoming messages. The service operates via a web browser and is assigned per employee. The contract is targeted to commence on January 1, 2026, and will be valid until December 31, 2026. Following this initial period, the contract may be extended through two (2) option periods of one (1) year each, and one (1) additional option period ending on September 30, 2029. This procurement aims to enhance the communication capabilities of the Employment Services by enabling a more interactive and efficient dialogue with clients through a robust, operator-independent two-way SMS solution accessible via a browser-based interface.

This is a services contract in the information and communication technology sector, with a focus on Telecommunications and Enterprise Systems. Located in Finland, Europe, this opportunity is open to firms and consortiums.

Published through TED - Tenders Electronic Daily (EU), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the information and communication technology sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.