Provision of Support Services - DNP-CDPS-1234-2026

The National Planning Department (DNP) is seeking support services for reviewing and preparing responses to Petitions, Complaints, Claims, Denunciations, Suggestions, and Compliments (PQRDSF). These services are specifically related to the transition from Sisbén IV to the new Universal Income Registry system. The work will be conducted within the framework of implementing the Single Window and the competencies of the Sub-Directorate of Poverty and Focalization. The selected professional will operate with technical and administrative autonomy. The contract is for a duration of 9 months and is being procured through direct contracting. This role is crucial for ensuring a smooth transition and effective communication with citizens during a significant system update.

This is a services contract in the social protection and information and communication technology sectors. Located in Colombia, Latin America, this opportunity is open to firms and consortiums, with an estimated budget of COP 28.5 million.

Published through SECOP II Colombia (Date-Filtered), a national government procurement portal. Public procurement tenders follow the country's national bidding regulations and may have specific eligibility and documentation requirements for services in the social protection sector. Service contracts are typically evaluated on both technical quality and price, and may require bidders to demonstrate relevant experience and qualified personnel. This contract has already been awarded. The information is published for transparency and market intelligence purposes.